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Customer experience management...
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Article
206
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189
English
17
Author
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Kumar, V.
99
Grewal, Dhruv
94
Levy, Michael
27
Sharma, Arun
16
Venkatesan, Rajkumar
14
Roggeveen, Anne L.
10
Compeau, Larry D.
8
Shah, Denish
8
Voss, Glenn B.
8
Kumar, Virender
7
Chan, F.T.S.
6
Iyer, Gopalkrishnan R.
6
Krishnan, R.
6
Parasuraman, A.
6
Petersen, J.Andrew
6
Reinartz, Werner
6
Baker, Julie
4
Chandrashekaran, Rajesh
4
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4
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4
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4
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4
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4
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3
Dant, Rajiv P.
3
George, Morris
3
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3
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3
Gotlieb, Jerry
3
Kukar-Kinney, Monika
3
Kumar, U.
3
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3
Mishra, N.
3
Sriram, S.
3
Tiwari, M.K.
3
Tsiros, Michael
3
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2
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2
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Journal of retailing
47
Journal of the Academy of Marketing Science
24
Journal of marketing
23
Journal of business research : JBR
13
MSI reports : working paper series
12
International journal of production research : American Institute of Industrial Engineers ; Society of Manufacturing Engineers
10
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
7
International journal of forecasting
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Marketing research : a magazine of management and applications
6
Harvard business review : HBR
4
Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of consumer affairs : official publication of the American Council on Consumer Interests
3
Operations research, Management science : OR MS ; the international literature digest
3
European journal of operational research : EJOR
2
Indian journal of agricultural economics
2
Journal of marketing management : MM
2
Journal of marketing research : JMR
2
The Asian economic review : journal of the Indian Institute of Economics
2
Allgemeines statistisches Archiv : AStA ; journal of the German Statistical Society
1
American journal of mathematical and management sciences
1
Artha vijñāna : journal of the Gokhale Institute of Politics and Economics
1
Computers & industrial engineering : CAIE ; an internat. journal
1
Decision support systems : DSS ; the international journal
1
Entrepreneurship, theory and practice : ET & P
1
GfK marketing intelligence review
1
Harvard-Business-Manager : das Wissen der Besten
1
Human resources abstracts : an international information service
1
IEEE transactions on engineering management : EM
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of service industry management : IJSIM
1
Journal of business logistics : JBL
1
Journal of international marketing
1
Journal of service management
1
Journal of world business : JWB
1
Management science : journal of the Institute for Operations Research and the Management Sciences
1
Psychology & marketing
1
Reliability engineering & system safety
1
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OLC EcoSci
ECONIS (ZBW)
583
RePEc
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Other ZBW resources
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USB Cologne (EcoSocSci)
22
BASE
18
EconStor
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1
Customer Experience Management in Retailing: An Organizing Framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008889590
Saved in:
2
Customer Experience Management in Retailing: An Organizing Framework
Grewal, Dhruv
;
Levy, Michael
;
Kumar, V.
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 1-14
Persistent link: https://www.econbiz.de/10008232106
Saved in:
3
The concept of the #8220Big Middle#8221
Levy, Michael
;
Grewal, Dhruv
;
Peterson, Robert A.
; …
- In:
Journal of retailing
81
(
2005
)
2
,
pp. 83-88
Persistent link: https://www.econbiz.de/10006607081
Saved in:
4
Emerging trends in retail pricing practice: implications for research
Levy, Michael
;
Grewal, Dhruv
;
Kopalle, Praveen K.
; …
- In:
Journal of retailing
80
(
2004
)
3
,
pp. xiii
Persistent link: https://www.econbiz.de/10006608386
Saved in:
5
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
Grewal, Dhruv
;
Baker, Julie
;
Levy, Michael
;
Voss, Glenn B.
- In:
Journal of retailing
79
(
2003
)
4
,
pp. 259
Persistent link: https://www.econbiz.de/10006611827
Saved in:
6
Passing the baton
Levy, Michael
;
Grewal, Dhruv
- In:
Journal of retailing
77
(
2001
)
4
,
pp. 429-434
Persistent link: https://www.econbiz.de/10006618401
Saved in:
7
Planning Merchandising Decisions to Account for Regional and Product Assortment Differences
Grewal, Dhruv
;
Levy, Michael
;
Mehrotra, Anuj
;
Sharma, Arun
- In:
Journal of retailing
75
(
1999
)
3
,
pp. 405
Persistent link: https://www.econbiz.de/10006626038
Saved in:
8
Internet retailing: enablers, limiters and market consequences
Grewal, Dhruv
;
Iyer, Gopalkrishnan R.
;
Levy, Michael
- In:
Journal of business research : JBR
57
(
2004
)
7
,
pp. 703-713
Persistent link: https://www.econbiz.de/10006718543
Saved in:
9
Evolving pricing practices: the role of new business models
Grewal, Dhruv
;
Roggeveen, Anne L.
;
Compeau, Larry D.
; …
- In:
The journal of product & brand management
20
(
2011
)
7
,
pp. 510-514
Persistent link: https://www.econbiz.de/10009794956
Saved in:
10
Publishing perspectives from the editors
Levy, Michael
;
Grewal, Dhruv
- In:
Journal of retailing
83
(
2007
)
3
,
pp. 247-252
Persistent link: https://www.econbiz.de/10007757969
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