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Ozment, John
21
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11
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8
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6
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3
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2
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Transportation journal
7
Journal of business logistics : JBL
5
International journal of physical distribution & logistics management : IJPD & LM
4
Journal of the Academy of Marketing Science
3
Journal of business research : JBR
2
The logistics and transportation review
2
Transportation research / E : an international journal
2
Business horizons
1
Essays in economic and business history : the journal of the Economic and Business Historical Society
1
International journal of advertising : the quarterly review of marketing communications
1
International journal of internet marketing and advertising : IJIMA
1
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OLC EcoSci
ECONIS (ZBW)
23
Other ZBW resources
14
RePEc
8
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1
Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
Halstead, Diane
;
Morash, Edward A.
;
Ozment, John
- In:
Journal of business research : JBR
36
(
1996
)
2
,
pp. 107-116
Persistent link: https://www.econbiz.de/10006737567
Saved in:
2
The Strategic Use of Transportation Time and Reliability for Competitive Advantage
Morash, Edward A.
;
Ozment, John
- In:
Transportation journal
36
(
1996
)
2
,
pp. 35-46
Persistent link: https://www.econbiz.de/10006705644
Saved in:
3
Toward Management of Transportation Service Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
30
(
1994
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10006535850
Saved in:
4
The Augmented Service Offering for Perceived and Actual Service Quality
Ozment, John
;
Morash, Edward A.
- In:
Journal of the Academy of Marketing Science
22
(
1994
)
4
,
pp. 352-363
Persistent link: https://www.econbiz.de/10006155364
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5
Scheduling Management of Transportation Service Response Capacity to Improve Perceived Quality
Morash, Edward A.
;
Ozment, John
- In:
The logistics and transportation review
31
(
1995
)
4
,
pp. 353-376
Persistent link: https://www.econbiz.de/10007336293
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6
The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process
Dröge, Cornelia
;
Halstead, Diane
;
Mackoy, Robert D.
- In:
Journal of the Academy of Marketing Science
25
(
1997
)
1
,
pp. 18-30
Persistent link: https://www.econbiz.de/10006153799
Saved in:
7
Multisource Effects on the Satisfaction Formation Process
Halstead, Diane
;
Hartman, David
;
Schmidt, Sandra L.
- In:
Journal of the Academy of Marketing Science
22
(
1994
)
2
,
pp. 114-129
Persistent link: https://www.econbiz.de/10006155385
Saved in:
8
Auction characteristics and outcomes : an empirical examination of eBay
Becherer, Richard C.
;
Halstead, Diane
;
Taylor, Albert J.
- In:
Journal of internet commerce
7
(
2008
)
3
,
pp. 403-424
Persistent link: https://www.econbiz.de/10009853565
Saved in:
9
Consumer Responses to Christian Religious Symbols in Advertising
Taylor, Valerie
;
Halstead, Diane
;
Haynes, Paula
- In:
International journal of advertising : the quarterly …
39
(
2010
)
2
,
pp. 79-93
Persistent link: https://www.econbiz.de/10009976431
Saved in:
10
Developing a strategic framework of key account performance
Jones, Eli
;
Richards, Keith
;
Halstead, Diane
;
Fu, Frank
- In:
Journal of strategic marketing
17
(
2009
)
3
,
pp. 221-236
Persistent link: https://www.econbiz.de/10008306771
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