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OPINION: CUSTOMER SATISFACTION...
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Iacobucci, Dawn
16
Grayson, Kent
8
Coughlan, Anne T.
2
Johnson, Devon
2
Ambler, Tim
1
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1
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1
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Journal of marketing
4
Journal of consumer research : JCR ; an interdisciplinary bimonthly
3
Journal of consumer psychology : the official journal of the Society for Consumer Psychology
2
Journal of marketing research : JMR
2
Business horizons
1
Business strategy review
1
European journal of operational research : EJOR
1
Harvard business review : HBR
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of service industry management : IJSIM
1
Journal of advertising research
1
Journal of business research : JBR
1
Journal of business-to-business marketing
1
Journal of the Academy of Marketing Science
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
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OLC EcoSci
ECONIS (ZBW)
145
RePEc
10
USB Cologne (EcoSocSci)
8
Other ZBW resources
6
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1
Consumer Trade-Offs and the Evaluation of Services
Ostrom, Amy
;
Iacobucci, Dawn
- In:
Journal of marketing
59
(
1995
)
1
,
pp. 17-28
Persistent link: https://www.econbiz.de/10005997287
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2
Cognitive and affective trust in service relationships
Johnson, Devon
;
Grayson, Kent
- In:
Journal of business research : JBR
58
(
2005
)
4
,
pp. 500-507
Persistent link: https://www.econbiz.de/10006713938
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3
Consumer Perceptions of Iconicity and Indexicality and Their Influence on Assessments of Authentic Market Offerings
Grayson, Kent
;
Martinec, Radan
- In:
Journal of consumer research : JCR ; an …
31
(
2004
)
2
,
pp. 296-312
Persistent link: https://www.econbiz.de/10006645542
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4
Indexicality and the Verification Function of Irreplaceable Possessions: A Semiotic Analysis
Grayson, Kent
;
Shulman, David
- In:
Journal of consumer research : JCR ; an …
27
(
2000
)
1
,
pp. 17-30
Persistent link: https://www.econbiz.de/10006662439
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5
The Dark Side of Long-Term Relationships in Marketing Services
Grayson, Kent
;
Ambler, Tim
- In:
Journal of marketing research : JMR
36
(
1999
)
1
,
pp. 132-141
Persistent link: https://www.econbiz.de/10006667557
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6
Network marketing organizations: Compensation plans, retail network growth, and profitability
Coughlan, Anne T.
;
Grayson, Kent
- In:
International journal of research in marketing : IJRM ; …
15
(
1998
)
5
,
pp. 401-426
Persistent link: https://www.econbiz.de/10006197297
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7
Marketing and Seduction: Building Exchange Relationships by Managing Social Consensus
Deighton, John
;
Grayson, Kent
- In:
Journal of consumer research : JCR ; an …
21
(
1995
)
4
,
pp. 660-676
Persistent link: https://www.econbiz.de/10006681655
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8
Is Firm Trust Essential in a Trusted Environment? How Trust in the Business Context Influences Customers
Grayson, Kent
;
Johnson, Devon
;
Chen, Der-Fa Robert
- In:
Journal of marketing research : JMR
45
(
2008
)
2
,
pp. 241
Persistent link: https://www.econbiz.de/10007987565
Saved in:
9
Customer responses to emotional labour in discrete and relational service exchange
Grayson, Kent
- In:
International journal of service industry management : IJSIM
9
(
1998
)
2
,
pp. 126-154
Persistent link: https://www.econbiz.de/10007126676
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10
Results on the Standard Error of the Coefficient Alpha Index of Reliability
Duhachek, Adam
;
Coughlan, Anne T.
;
Iacobucci, Dawn
- In:
Marketing science : the marketing journal of the …
24
(
2005
)
2
,
pp. 294-301
Persistent link: https://www.econbiz.de/10006876990
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