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International journal of public sector management : IJPSM
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Understanding service quality in the new public sector: An exploration of relationships in the process of funding social housing
Williams, Christine S.
;
Saunders, Mark N.K.
;
Staughton, …
- In:
International journal of public sector management : IJPSM
12
(
1999
)
4
,
pp. 366
Persistent link: https://www.econbiz.de/10007375793
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SECTION 3: A COLLECTIVE LEARNING-LEARNING ORGANIZATION APPROACH - Towards a new approach to understanding service encounters: Establishing, learning from and reconciling different views
Saunders, Mark N.K.
;
Williams, Christine S.
- In:
Journal of European industrial training
24
(
2000
)
2-4
,
pp. 220-227
Persistent link: https://www.econbiz.de/10005896131
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