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Westlund, Anders
12
Kristensen, Kai
3
Bescos, Pierre-Laurent
2
Cauvin, Eric
2
Decock-Good, Christel
2
Eklöf, Jan A.
2
Kallstrom, Mari
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Gustafsson, Christina
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Total quality management
2
Applied economics
1
Banque : revue mensuelle du banquier, de son personnel et de sa clientèle
1
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OLC EcoSci
ECONIS (ZBW)
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1
Specification and estimation of stochastic multiple-output production and technical inefficiency
Lothgren, Mickael
- In:
Applied economics
32
(
2000
)
12
,
pp. 1533-1540
Persistent link: https://www.econbiz.de/10007674684
Saved in:
2
L'indice de satisfaction clientèle européen
Laviale, Michel
;
Westlund, Anders
;
Lamauve, Ingrid
- In:
Banque : revue mensuelle du banquier, de son personnel …
(
1999
)
602
,
pp. 20-23
Persistent link: https://www.econbiz.de/10006462552
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3
Characteristics of Performance Measures for External Reporting
Bescos, Pierre-Laurent
;
Cauvin, Eric
;
Decock-Good, Christel
- In:
Total quality management & business excellence : an …
18
(
2007
)
9-10
,
pp. 1055-1074
Persistent link: https://www.econbiz.de/10007898192
Saved in:
4
Characteristics of Performance Measures for External Reporting
Bescos, Pierre-Laurent
;
Cauvin, Eric
;
Decock-Good, Christel
- In:
Total quality management & business excellence : an …
18
(
2007
)
10
,
pp. 1055-1074
Persistent link: https://www.econbiz.de/10007898856
Saved in:
5
SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
Westlund, Anders
;
Kallstrom, Mari
;
Parmler, Johan
- In:
Total quality management & business excellence : an …
19
(
2008
)
7
,
pp. 855-870
Persistent link: https://www.econbiz.de/10008084683
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6
SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
Westlund, Anders
;
Kallstrom, Mari
;
Parmler, Johan
- In:
Total quality management & business excellence : an …
19
(
2008
)
7-8
,
pp. 855-870
Persistent link: https://www.econbiz.de/10008095996
Saved in:
7
Valid and reliable measurements for sustainable non-financial reporting
Kristensen, Kai
;
Westlund, Anders
- In:
Total quality management & business excellence : an …
14
(
2003
)
2
,
pp. 161-170
Persistent link: https://www.econbiz.de/10007161715
Saved in:
8
Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - On measuring interactions between customer satisfaction and financial results
Eklöf, Jan A.
;
Hackl, Peter
;
Westlund, Anders
- In:
Total quality management
10
(
1999
)
4-5
,
pp. S514
Persistent link: https://www.econbiz.de/10007185875
Saved in:
9
Customer satisfaction index and its role in quality management
Eklöf, Jan A.
;
Westlund, Anders
- In:
Total quality management
9
(
1998
)
4-5
,
pp. S80
Persistent link: https://www.econbiz.de/10007192057
Saved in:
10
On customer satisfaction and financial results in the Swedish real estate market
Westlund, Anders
;
Gustafsson, Christina
;
Lang, Elisabeth
; …
- In:
Total quality management & business excellence : an …
16
(
2005
)
10
,
pp. 1149-1160
Persistent link: https://www.econbiz.de/10007147618
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