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Specification and estimation of stochastic multiple-output production and technical inefficiency
Lothgren, Mickael - In: Applied economics 32 (2000) 12, pp. 1533-1540
Persistent link: https://www.econbiz.de/10007674684
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L'indice de satisfaction clientèle européen
Laviale, Michel; Westlund, Anders; Lamauve, Ingrid - In: Banque : revue mensuelle du banquier, de son personnel … (1999) 602, pp. 20-23
Persistent link: https://www.econbiz.de/10006462552
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Characteristics of Performance Measures for External Reporting
Bescos, Pierre-Laurent; Cauvin, Eric; Decock-Good, Christel - In: Total quality management & business excellence : an … 18 (2007) 9-10, pp. 1055-1074
Persistent link: https://www.econbiz.de/10007898192
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Characteristics of Performance Measures for External Reporting
Bescos, Pierre-Laurent; Cauvin, Eric; Decock-Good, Christel - In: Total quality management & business excellence : an … 18 (2007) 10, pp. 1055-1074
Persistent link: https://www.econbiz.de/10007898856
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SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
Westlund, Anders; Kallstrom, Mari; Parmler, Johan - In: Total quality management & business excellence : an … 19 (2008) 7, pp. 855-870
Persistent link: https://www.econbiz.de/10008084683
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SEM-based customer satisfaction measurement: On multicollinearity and robust PLS estimation
Westlund, Anders; Kallstrom, Mari; Parmler, Johan - In: Total quality management & business excellence : an … 19 (2008) 7-8, pp. 855-870
Persistent link: https://www.econbiz.de/10008095996
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Valid and reliable measurements for sustainable non-financial reporting
Kristensen, Kai; Westlund, Anders - In: Total quality management & business excellence : an … 14 (2003) 2, pp. 161-170
Persistent link: https://www.econbiz.de/10007161715
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Special Issue: Proceedings of the 4th World Congress for Total Quality Management: Integrating for Excellence; Achieving Customer Loyalty - On measuring interactions between customer satisfaction and financial results
Eklöf, Jan A.; Hackl, Peter; Westlund, Anders - In: Total quality management 10 (1999) 4-5, pp. S514
Persistent link: https://www.econbiz.de/10007185875
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Customer satisfaction index and its role in quality management
Eklöf, Jan A.; Westlund, Anders - In: Total quality management 9 (1998) 4-5, pp. S80
Persistent link: https://www.econbiz.de/10007192057
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On customer satisfaction and financial results in the Swedish real estate market
Westlund, Anders; Gustafsson, Christina; Lang, Elisabeth; … - In: Total quality management & business excellence : an … 16 (2005) 10, pp. 1149-1160
Persistent link: https://www.econbiz.de/10007147618