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Chase, Richard B.
16
Dasu, Sriram
14
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2
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2
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Production and operations management : an international journal of the Production and Operations Management Society
6
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
3
Operations research : the journal of the Operations Research Society of America
3
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2
Decision line
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1
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OLC EcoSci
ECONIS (ZBW)
59
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16
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4
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1
B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Operations research, Management science : OR MS ; the …
43
(
2003
)
1
,
pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
Saved in:
2
Want to Perfect Your Company's Service? Use Behavioral Science - In any service encounter--from a simple pizza pickup to a complex, long-term consulting engagement-perception is reality. Provocative new research sheds light on the underlying psychology of service encounters: when time seems to fly and when it drags,for example, and what sorts of things stick in customers'memories. Five operating ...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard business review : HBR
79
(
2001
)
6
,
pp. 78-85
Persistent link: https://www.econbiz.de/10005949320
Saved in:
3
Human issues in service design
Cook, Lori S.
;
Bowen, David E.
;
Chase, Richard B.
; …
- In:
Journal of operations management : publ. quarterly by …
20
(
2002
)
2
,
pp. 159-174
Persistent link: https://www.econbiz.de/10006975030
Saved in:
4
Wie erlebt der Kunde Ihren Service? - Sollte es noch irgendetwas geben, das wir über perfektes "Dienstleisten" noch nicht wissen? Offensichtlich kann die neuere Verhaltensforschung mit Erkenntnissen aufwarten, die Servicemanagern sehr nützlich sein können. Demnach neigen Menschen zu bestimmten Formen der Wahrnehmung gerade im Serviceprozess und erinnern sich an gewisse Erfahrungen dabei besonders ...
Chase, Richard B.
;
Dasu, Sriram
- In:
Harvard-Business-Manager : das Wissen der Besten
23
(
2001
)
6
,
pp. 88-95
Persistent link: https://www.econbiz.de/10007041683
Saved in:
5
Class dependent departure process from multiclass phase queues: Exact and approximate analyses
Dasu, Sriram
- In:
European journal of operational research : EJOR
108
(
1998
)
2
,
pp. 379-404
Persistent link: https://www.econbiz.de/10006670087
Saved in:
6
Analysis of the S-PhiPh-l Queue
Bitran, Gabriel R.
;
Dasu, Sriram
- In:
Operations research : the journal of the Operations …
42
(
1994
)
1
,
pp. 158-174
Persistent link: https://www.econbiz.de/10006421053
Saved in:
7
Approximating Nonrenewal Processes by Markov Chains: Use of Super-Erlang (SE) Chains
Bitran, Gabriel R.
;
Dasu, Sriram
- In:
Operations research : the journal of the Operations …
41
(
1993
)
5
,
pp. 903-923
Persistent link: https://www.econbiz.de/10006421212
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8
Optimal Operating Policies in the Presence of Exchange Rate Variability
Dasu, Sriram
;
Li, Lode
- In:
Management science : journal of the Institute for …
43
(
1997
)
5
,
pp. 705-722
Persistent link: https://www.econbiz.de/10006100392
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9
Optimizing an International Network of Partially Owned Plants Under Conditions of Trade Liberalization
Dasu, Sriram
;
Torre, José de la
- In:
Management science : journal of the Institute for …
43
(
1997
)
3
,
pp. 313-333
Persistent link: https://www.econbiz.de/10006100498
Saved in:
10
CUSTOMER SERVICE In service environments, customers have complex needs. Even in the most mundane encounters, emotions are lurking under the surface. Your job is to make those feelings positive.
Dasu, Sriram
;
Chase, Richard B
- In:
MIT sloan management review
52
(
2010
)
1
,
pp. 33-41
Persistent link: https://www.econbiz.de/10008711353
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