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Internal service quality within the different Chinese subcultures : a comparison between Taiwan, China, and Singapore
Jeng, Don Jyh-fu; Kuo, Sky Fang-wen - In: Service business 6 (2012) 4, pp. 425-458
Persistent link: https://www.econbiz.de/10010048132
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Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin; Jeng, Don Jyh-Fu; Mohamad Rizal Abdul … - In: Service business 7 (2013) 1, pp. 17-35
Persistent link: https://www.econbiz.de/10010117277
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Social influence on the use of Clinical Decision Support Systems: Revisiting the Unified Theory of Acceptance and Use of Technology by the fuzzy DEMATEL technique
Jeng, Don Jyh-Fu; Tzeng, Gwo-Hshiung - In: Computers & industrial engineering : CAIE ; an … 62 (2012) 3, pp. 819-829
Persistent link: https://www.econbiz.de/10009840775
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Assessing customer retention strategies in mobile telecommunications: Hybrid MCDM approach
Jeng, Don Jyh-Fu; Bailey, Thomas - In: Management decision : MD 50 (2012) 9, pp. 1570-1596
Persistent link: https://www.econbiz.de/10010034520