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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry

Shirouyehzad, Hadi; Lofti, Farhad Hosseinzadeh; … - In: International journal of productivity and quality … 11 (2013) 4, pp. 434-445

Persistent link: https://www.econbiz.de/10010146207

Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach

Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: International journal of financial services management … 6 (2013) 2, pp. 105-117

Persistent link: https://www.econbiz.de/10010176938

Labour productivity measurement through classification and standardisation of products

Salehi, Mohammadreza; Shirouyehzad, Hadi; Dabestani, Reza - In: International journal of productivity and quality … 11 (2013) 1, pp. 57-72

Persistent link: https://www.econbiz.de/10010076074

A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry

Shirouyehzad, Hadi; Lotfi, F. Hosseinzadeh; Shahin, Arash; … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308

Persistent link: https://www.econbiz.de/10010003768

Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis

Shirouyehzad, Hadi; Lotfi, F. Hosseinzadeh; Shahin, Arash; … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467

Persistent link: https://www.econbiz.de/10010003772

Evaluation of division's efficiency of physical education organisation in Isfahan province by data envelopment analysis

Pourakbar, Zohreh; Arbabshirani, Behrouz; Hejazi, Seyed Reza - In: International journal of productivity and quality … 11 (2013) 3, pp. 269-286

Persistent link: https://www.econbiz.de/10010117098

Assessment of the performance of physical education organisation of Isfahan Province using data envelopment analysis

Pourakbar, Zohreh; Arbabshirani, Behrouz; Hejazi, Seyad Reza - In: International journal of services and operations management 15 (2013) 2, pp. 215-237

Persistent link: https://www.econbiz.de/10010146171

Ranking the branches of a private bank through the service quality gap approach and by using multi criteria decision making

Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi - In: International journal of productivity and quality … 12 (2013) 3, pp. 327-344

Persistent link: https://www.econbiz.de/10010184391

System dynamics approach to analysing the cost factors effects on cost of quality

Kiani, Behdad; Shirouyehzad, Hadi; Bafti, Fahime … - In: International journal of quality & reliability management 26 (2009) 6-7, pp. 685-698

Persistent link: https://www.econbiz.de/10008326452

Prioritisation of departments based on service quality dimensions in Isfahan Steel Company : a multiple criteria decision making approach

Shahin, Arash; Mehrparvar, Elham; Shirouyehzad, Hadi - In: International journal of productivity and quality … 11 (2013) 1, pp. 116-130

Persistent link: https://www.econbiz.de/10010076071