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The components of a successful CEO apology
Hill, Krista M.; Boyd, David P. - In: Journal of business case studies 9 (2013) 2, pp. 89-96
Persistent link: https://www.econbiz.de/10010117449
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Leveraging customers’ multiple identities: identity synergy as a driver of organizational identification
Fombelle, Paul W.; Jarvis, Cheryl Burke; Ward, James; … - In: Journal of the Academy of Marketing Science 40 (2012) 4, pp. 587-605
Persistent link: https://www.econbiz.de/10009977658
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The secret to true service innovation
Bettencourt, Lance A.; Brown, Stephen W.; Sirianni, Nancy J. - In: Business horizons 56 (2013) 1, pp. 13-22
Persistent link: https://www.econbiz.de/10010056253
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Building the bottom line by developing the frontline: Career development for service employees
Jackson, Donald W.; Sirianni, Nancy J. - In: Business horizons 52 (2009) 3, pp. 279-288
Persistent link: https://www.econbiz.de/10008883186
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Building the bottom line by developing the frontline: Career development for service employees
Jackson, Donald W.; Sirianni, Nancy J. - In: Business horizons 52 (2009) 3, pp. 279-288
Persistent link: https://www.econbiz.de/10008239830