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Contractual complexity, governance and organisational form in alliances
Schweitzer, Jochen; Gudergan, Siegfried P. - In: International journal of strategic business alliances 2 (2011) 1/2, pp. 26-40
Persistent link: https://www.econbiz.de/10009889698
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Promoting resilience within supervision in change processes
Zwack, Julika; Schweitzer, Jochen - In: Organisationsberatung, Supervision, Coaching : OSC 18 (2011) 1, pp. 31-48
Persistent link: https://www.econbiz.de/10008878696
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An introduction to the application of (case 1) best–worst scaling in marketing research
Louviere, Jordan; Lings, Ian; Islam, Towhidul; … - In: International journal of research in marketing : IJRM ; … 30 (2013) 3, pp. 292-303
Persistent link: https://www.econbiz.de/10010142564
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Employee behaviour and relationship quality: impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 2, pp. 211-224
Persistent link: https://www.econbiz.de/10007915200
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The impact of implicit and explicit communications on frontline service delivery staff
Lings, Ian; Beatson, Amanda; Gudergan, Siegfried - In: The service industries journal 28 (2008) 10, pp. 1431-1444
Persistent link: https://www.econbiz.de/10008152350
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The impact of implicit and explicit communications on frontline service delivery staff
Lings, Ian; Beatson, Amanda; Gudergan, Siegfried - In: The service industries journal 28 (2008) 9-10, pp. 1431-1444
Persistent link: https://www.econbiz.de/10008167948
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Managing Service Staff as an Organizational Resource: Implications for Customer Service Provision
Gudergan, Siegfried; Beatson, Amanda; Lings, Ian - In: Services marketing quarterly 29 (2008) 4, pp. 25-41
Persistent link: https://www.econbiz.de/10008091396
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Employee behaviour and relationship quality: impact on customers
Beatson, Amanda; Lings, Ian; Gudergan, Siegfried - In: The service industries journal 28 (2008) 1-2, pp. 211-224
Persistent link: https://www.econbiz.de/10007993624
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Exploration and exploitation fit and performance in international strategic alliances
Nielsen, Bo Bernhard; Gudergan, Siegfried - In: International business review : the official journal of … 21 (2012) 4, pp. 558-575
Persistent link: https://www.econbiz.de/10009974470
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The role of product involvement in e-service evaluations
Wang, Paul; Gudergan, Siegfried; Lings, Ian - In: International journal of electronic marketing and … 2 (2008/09) 1, pp. 59-79
Persistent link: https://www.econbiz.de/10009878490