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Anticipated emotion in consumers’ intentions to select eco-friendly restaurants: Augmenting the theory of planned behavior
Kim, Yong Joong; Njite, David; Hancer, Murat - In: International journal of hospitality management 34 (2013), pp. 255-262
Persistent link: https://www.econbiz.de/10010121513
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Explaining why employee-customer orientation influences customers' perceptions of the service encounter
Gazzoli, Gabriel; Hancer, Murat; Kim, BeomCheol (Peter) - In: Journal of service management 24 (2013) 4, pp. 382-400
Persistent link: https://www.econbiz.de/10010156842
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The role and effect of job satisfaction and empowerment on customers' perception of service quality: a study in the restaurant industry
Gazzoli, Gabriel; Hancer, Murat; Park, Yumi - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 1, pp. 56-77
Persistent link: https://www.econbiz.de/10009880425