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Iacobucci, Dawn
17
Ostrom, Amy L.
17
Bitner, Mary Jo
7
Meuter, Matthew L.
4
Brown, Stephen W.
2
Cadwallader, Susan
2
Chandy, Rajesh K.
2
Homburg, Christian
2
Jarvis, Cheryl Burke
2
Macinnis, Debbie
2
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2
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2
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2
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2
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2
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2
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Journal of the Academy of Marketing Science
7
Journal of marketing
6
Journal of business research : JBR
3
California management review : CMR
2
Journal of consumer psychology : the official journal of the Society for Consumer Psychology
2
The journal of services marketing
2
Business horizons
1
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1
European journal of operational research : EJOR
1
Harvard business review : HBR
1
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OLC EcoSci
ECONIS (ZBW)
144
RePEc
10
USB Cologne (EcoSocSci)
7
Other ZBW resources
6
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1
The effect of guarantees on consumers' evaluation of services
Ostrom, Amy L.
;
Iacobucci, Dawn
- In:
The journal of services marketing
12
(
1998
)
4-5
,
pp. 362-378
Persistent link: https://www.econbiz.de/10007349444
Saved in:
2
Knowledge Management - Client Co-Production in Knowledge-Intensive Business Services
Bettencourt, Lance A.
;
Ostrom, Amy L.
;
Brown, Stephen W.
; …
- In:
California management review : CMR
44
(
2002
)
4
,
pp. 100-128
Persistent link: https://www.econbiz.de/10006615939
Saved in:
3
The Internet as information minefield - An analysis of the source and content of brand information yielded by net searches
Ward, James C.
;
Ostrom, Amy L.
- In:
Journal of business research : JBR
56
(
2003
)
11
,
pp. 907-914
Persistent link: https://www.econbiz.de/10006720216
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4
The influence of technology anxiety on consumer use and experiences with self-service technologies
Meuter, Matthew L.
;
Ostrom, Amy L.
;
Bitner, Mary Jo
; …
- In:
Journal of business research : JBR
56
(
2003
)
11
,
pp. 899-906
Persistent link: https://www.econbiz.de/10006720217
Saved in:
5
Achieving "Reviewer Readiness"
Ostrom, Amy L.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 337-340
Persistent link: https://www.econbiz.de/10006151030
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6
Achieving "Reviewer Readiness"
Ostrom, Amy L.
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 337
Persistent link: https://www.econbiz.de/10006151031
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7
Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section
Chandy, Rajesh K.
;
Homburg, Christian
;
Macinnis, Debbie
; …
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 312-313
Persistent link: https://www.econbiz.de/10006151042
Saved in:
8
Reflections on Research in Marketing and Reviewing for Scholarly Journals Invited Essays by JAMS 2000-2003 Outstanding Reviewer Award Recipients: Introduction to Special Section
Chandy, Rajesh K.
;
Homburg, Christian
;
Macinnis, Debbie
; …
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
3
,
pp. 312
Persistent link: https://www.econbiz.de/10006151043
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9
Choosing Among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies
Meuter, Matthew L.
;
Bitner, Mary Jo
;
Ostrom, Amy L.
; …
- In:
Journal of marketing
69
(
2005
)
2
,
pp. 61-83
Persistent link: https://www.econbiz.de/10005922642
Saved in:
10
Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
Meuter, Matthew L.
;
Ostrom, Amy L.
;
Roundtree, Robert I.
; …
- In:
Journal of marketing
64
(
2000
)
3
,
pp. 50-64
Persistent link: https://www.econbiz.de/10005957433
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