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Meta analysis of banking services in India: a customer centric approach
Verma, Sanjeev; Chaudhuri, Ranjan - In: International Journal of Financial Services Management 3 (2008) 3/4, pp. 216-222
The nature of banking in India is passing through a transformation, due to recent changes in economic, business, legislative, technological and social environments. The pattern of individual disposable income is also changing, with the increasing prosperity of the common man, the growing...
Persistent link: https://www.econbiz.de/10010668733
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CUSTOMER SERVICE – THE IMPORTANT GOAL OF LOGISTICS
SCRIOSTEANU, Adriana; POPESCU, Daniela - In: Annals of University of Craiova - Economic Sciences Series 1 (2012) 40, pp. 55-60
This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service...
Persistent link: https://www.econbiz.de/10010627895
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Miele: il ruolo strategico della rete di assistenza
Marco, Raimondi - In: Micro & Macro Marketing (2012) 3, pp. 577-588
Miele is a well-known producer of domestic appliances, with a highand top-quality market positioning. As production is concentrated inGermany, the Italian branch is focused on distribution and customerservice. The service network is today one of the strategic assets for thebrand success. Miele...
Persistent link: https://www.econbiz.de/10010650582
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Linkages between customer service, customer satisfaction and performance in the airline industry: Investigation of non-linearities and moderating effects
Steven, Adams B.; Dong, Yan; Dresner, Martin - In: Transportation Research Part E: Logistics and … 48 (2012) 4, pp. 743-754
The paper investigates the linkages between customer service, customer satisfaction, and firm performance in the US airline industry. In particular, the moderating effects of market concentration and firm dominance on the service–satisfaction–performance relationship are examined. Our major...
Persistent link: https://www.econbiz.de/10010755028
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Pro: Opening the Services Market – Standing Still is not an Option / Contra: Greens ask for Alternative Approach to the Liberalization of Services in the EU
McCreevy, Charlie; Rühle, Heidi - In: CESifo Forum 6 (2005) 1, pp. 29-31
Persistent link: https://www.econbiz.de/10004998670
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Services are Different: Job Characteristics, Working Conditions and Pay Levels in OECD Countries
Ochel, Wolfgang - In: CESifo Forum 2 (2001) 4, pp. 55-57
Persistent link: https://www.econbiz.de/10005013134
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Decentralising the public sector: The Impact of Decentralisation on Service Delivery, Corruption, Fiscal Management and Growth in Developing and Emerging Market Economies: A Synthe...
Shah, Anwar; Thompson, Theresa; Zou, Heng-fu - In: CESifo DICE Report 2 (2004) 1, pp. 10-14
Persistent link: https://www.econbiz.de/10005037378
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An exploratory study of service productivity index for service industry evaluation
Indrianti, Nur - In: International Journal of Services, Economics and Management 4 (2012) 4, pp. 331-343
This paper presents an exploratory study of service productivity index (SPI). Given the weakness of the previous service productivity measurements, this paper presents an improvement in measuring service productivity. With regard to the basic principal of productivity, it is proposed to measure...
Persistent link: https://www.econbiz.de/10010668928
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Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung
Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002
werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …
Persistent link: https://www.econbiz.de/10009207037
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HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ
Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012
Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …
Persistent link: https://www.econbiz.de/10011070466