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Determinants of m-shopping quality on customer satisfaction and purchase intentions: the IS success model perspective

Chen, Lisa Y. - In: World Review of Entrepreneurship, Management and … 9 (2013) 4, pp. 543-558

Although consumers make new demands and seek added value through mobile shopping (m-shopping), consumers are reluctant to shop using a mobile device because of growing concerns over the quality of a mobile shopping system. As the popularity of m-shopping has grown to be a new marketing channel,...

Persistent link: https://www.econbiz.de/10010697270

The Impact of Customer Perceptions and Satisfaction on E-Loyalty

VINEREAN, Simona - In: Expert Journal of Marketing 1 (2013) 1, pp. 4-16

As Internet use continues to increase, companies have to emphasize the understanding of the implications of its use on long term purchase behavior, in terms of satisfaction and loyalty. Ultimately, companies should be interested in consumer perceptions and the factors that play a role in...

Persistent link: https://www.econbiz.de/10010732515

Linking Resource-Based Strategies to Customer-Focused Performance for Professional Services: A Structural Equation Modelling Approach

Wu, Ming-Lu - In: International Journal of Management, Knowledge and Learning 2 (2013) 2, pp. 165-184

This paper links professional service firms’ resource-based strategies to their customer-focused performance for formulating service quality improvement priorities. The research applies the structural equation modelling approach to survey data from Hong Kong construction consultants to test...

Persistent link: https://www.econbiz.de/10010784067

HERAUSFORDERUNGEN DES LANDHANDELS UNTER VERÄNDERTEN MARKTBEDINGUNGEN: THEORETISCHE ÜBERLEGUNGEN UND EMPIRISCHE EVIDENZ

Schulze, Birgit - Gesellschaft für Wirtschafts- und Sozialwissenschaften … - 2012

Kundenzufriedenheit empirisch überprüft. Eine Fokusgruppen-Diskussion mit Landwirten beleuchtet die landwirtschaftlichen Sichtweise auf … Landwirten aus Nord- und Nord-Ostdeutschland wird untersucht, welche Leistungen der Landhändler zu Kundenzufriedenheit führen und … zeigen, dass neben der Konditionenpolitik auch die Serviceprofilierung entscheidend für die Kundenzufriedenheit ist. Die …

Persistent link: https://www.econbiz.de/10011070466

Das Ombudsmannverfahren des Bundesverbandes deutscher Banken im Lichte von Kundenzufriedenheit und Kundenbindung

Körnert, Jan; Wolf, Cornelia - Fakultät Wirtschaftswissenschaften, Technische … - 2002

werden, ob sich die mit der Einführung des Ombudsmannverfahrens verbundenen Hoffnungen auf eine größere Kundenzufriedenheit …

Persistent link: https://www.econbiz.de/10009207037

Influence of Product Perception and Quality Label Valuation on Consumer Decision. The Case of Beef in Italy and Spain

Barrena Figueroa, Ramo; Sanchez Garcia, Mercedes; Rosa, … - European Association of Agricultural Economists - EAAE - 2005

The consumer perception of the relation between food and health is increased his importance. This situation generates business opportunities, when his effect is positive (for example "functional food"), or limitations or reductions in the markets (for example "food with risk perception"). This...

Persistent link: https://www.econbiz.de/10004979660

Measuring Citizen Satisfaction with Aspects of Public Services from a Local Authority and Determining Their Importance: A Case Study

Giannoccaro, Rosanna; Costantino, Nicola; Ludovico, A.; … - In: Public Organization Review 8 (2008) 1, pp. 1-15

Persistent link: https://www.econbiz.de/10005542692

Soft and Hard Aspects of Quality Management Practices Influencing Service Quality and Customer Satisfaction in Manufacturing-oriented Services

Lenka, Usha; Suar, Damodar; Mohapatra, Pratap K.J. - In: Global Business Review 11 (2010) 1, pp. 79-101

This review rationalizes that quality management practices have been adopted as a marketing strategy in the post-liberalized economy. Evaluating the literature and theories of quality management, differences are found in the implementation of quality management practices in manufacturing and...

Persistent link: https://www.econbiz.de/10011139699

A Study on the Effects of Dimensions of Service Quality on Customer Satisfaction in the Indian IT Hardware Industry with Special Emphasis on Medium Size B2B Sector

Raychaudhuri, P.S.; Farooqi, Rahela - In: Global Business Review 14 (2013) 3, pp. 507-527

The study conducted among the information technology users in business organizations in Delhi and NCR, addressed the issues of service quality and its impact on long-term customer satisfaction from an interaction approach and relationship marketing perspective in the medium size B2B sector. The...

Persistent link: https://www.econbiz.de/10011139703

The Relationship between Internal Satisfaction and External Satisfaction amongst Hotel Customers in Malaysia

Yunus, NKY - Volkswirtschaftliche Fakultät, … - 2012

This paper is focused on hotel customers' internal and external satisfaction. Some previous studies had only focused on the customers' external satisfaction and only a few studies had managed to link between the two variables. The study also looked into factors which may act as internal...

Persistent link: https://www.econbiz.de/10011107961