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Listening to the voice of the market : how to increase market share and satisfy current customers
Reidenbach, R. Eric - 2010
Persistent link: https://www.econbiz.de/10004950490
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Value-driven channel strategy : extending the lean approach
Reidenbach, R. Eric; Goeke, Reginald W. - 2006 - 1. ed
Persistent link: https://www.econbiz.de/10004856108
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Clienting für Banker : Kundenservice als strategischer Erfolgsfaktor in Banken
Grubbs, M. R.; Reidenbach, R. E. - 1995
Persistent link: https://www.econbiz.de/10004568438
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Developing new banking products : a manager's guide
Reidenbach, R. E.; Grubbs, M. R. - 1987
Persistent link: https://www.econbiz.de/10004674359
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Customer service renaissance : lessons from the banking wars
Grubbs, M. R.; Reidenbach, R. E. - 1991
Persistent link: https://www.econbiz.de/10004121767
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Winning banks : managing service quality for customer satisfaction
Grubbs, M. R.; Reidenbach, R. E. - 1989
Persistent link: https://www.econbiz.de/10004086200
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Ethics and profits : a convergence of corporate America's economic and social responsibilities
Reidenbach, R. E.; Robin, Donald Pier - 1989
Persistent link: https://www.econbiz.de/10004101050
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Business ethics : where profits meet value systems
Robin, Donald Pier; Reidenbach, R. E. - 1989
Persistent link: https://www.econbiz.de/10004070520