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USB Cologne (EcoSocSci)
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The satisfied customer : winners and losers in the battle for buyer preference
Fornell, Claes
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2007
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1. ed.
Persistent link: https://www.econbiz.de/10004895046
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Consumer input for marketing decisions : a study of corporate departments for consumer affairs
Fornell, Claes
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1976
Persistent link: https://www.econbiz.de/10009606620
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Economic consequences of providing quality and customer satisfaction
Anderson, Eugene W.
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Fornell, Claes
;
Lehmann, Donald R.
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1993
Persistent link: https://www.econbiz.de/10004197354
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