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On great service : a framework for action
Berry, Leonard L. - 1995 - 1. print.
Persistent link: https://www.econbiz.de/10004248945
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Top-Service : im Dienst am Kunden
Berry, Leonard L. - 1996
Persistent link: https://www.econbiz.de/10004255185
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Discovering the soul of service : the nine drivers of sustainable business success
Berry, Leonard L. - 1999
Persistent link: https://www.econbiz.de/10004567228
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Die Kunst, Kunden zu begeistern : neun Erfolgsfaktoren für Service der Extraklasse
Berry, Leonard L. - 2000
Persistent link: https://www.econbiz.de/10004607069
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Handbook of marketing scales : multi-item measures for marketing and consumer behavior research
Bearden, William O.; Netemeyer, Richard G.; Haws, Kelly L. - 2011 - 3. ed.
Persistent link: https://www.econbiz.de/10008968634
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Ten lessons for improving service quality : commentary
Berry, Leonard L.; Parasuraman, Ananthanarayanan; … - 1993
Persistent link: https://www.econbiz.de/10004372763
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Moving forward in service quality research : measuring different customer expectation levels, comparing alternative scales, and examining the performance behavioral intentions link
Parasuraman, Ananthanarayanan; Zeithaml, Valarie A.; … - 1994
Persistent link: https://www.econbiz.de/10004254711
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Service-Marketing
Berry, Leonard L.; Parasuraman, A. - 1992
Persistent link: https://www.econbiz.de/10004137302
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Servqual : a multiple item scale for measuring customer perceptions of service quality
Parasuraman, Ananthanarayanan; Zeithaml, Valarie A.; … - 1986
Persistent link: https://www.econbiz.de/10004178627
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Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.; Seltman, Kent D. - 2008
Persistent link: https://www.econbiz.de/10004911909