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Logistics Management
Davis, Grant Miller; Brown, Stephen Walter - 1974
Persistent link: https://www.econbiz.de/10004348501
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Marketing strategies for physicians : a guide to practice growth
Brown, Stephen Walter; Morley, Andrew P. - 1986
Persistent link: https://www.econbiz.de/10004773700
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Marketing theory : distinguished contributions
Brown, Stephen Walter (contributor);  … - 1984
Persistent link: https://www.econbiz.de/10004660885
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Service quality : multidisciplinary and multinational perspectives
Brown, Stephen Walter (contributor) - 1991 - 1. [Dr.]
Persistent link: https://www.econbiz.de/10004100533
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Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. - 2013 - 6. ed.
Persistent link: https://www.econbiz.de/10009599843
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Services marketing
Zeithaml, Valarie A.; Bitner, Mary Jo - 1996 - 1. ed.
Persistent link: https://www.econbiz.de/10004302695
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Ten lessons for improving service quality : commentary
Berry, Leonard L.; Parasuraman, Ananthanarayanan; … - 1993
Persistent link: https://www.econbiz.de/10004372763
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Moving forward in service quality research : measuring different customer expectation levels, comparing alternative scales, and examining the performance behavioral intentions link
Parasuraman, Ananthanarayanan; Zeithaml, Valarie A.; … - 1994
Persistent link: https://www.econbiz.de/10004254711
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Servqual : a multiple item scale for measuring customer perceptions of service quality
Parasuraman, Ananthanarayanan; Zeithaml, Valarie A.; … - 1986
Persistent link: https://www.econbiz.de/10004178627
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Services marketing : integrating customer focus across the firm
Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D. - 2009 - 5. ed.
Persistent link: https://www.econbiz.de/10004912361