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Valuation of customers' word of mouth referrals : approach and first result
Bayón, Tomás
;
Wangenheim, Florian von
-
2002
Persistent link: https://www.econbiz.de/10004819138
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The effect of word of mouth on services switching decisions : perceived influence and actual choice
Wangenheim, Florian von
;
Bayón, Tomás
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2002
Persistent link: https://www.econbiz.de/10004819141
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Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von
;
Bayón, Tomás
;
Weber, Lars
-
2001
Persistent link: https://www.econbiz.de/10004663254
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4
Satisfaction, loyality and word of mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
;
Bayón, Tomás
-
2001
Persistent link: https://www.econbiz.de/10004663257
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A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás
;
Wangenheim, Florian von
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2003
Persistent link: https://www.econbiz.de/10004802242
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Direct and moderated effects of customer satisfaction on two dimensions of loyality in a business to business context
Wangenheim, Florian von
;
Bayón, Tomás
-
2001
Persistent link: https://www.econbiz.de/10004752399
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7
Participative management and culture : a qualitative and integrative study in five European countries
Szabo, Erna
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2007
Persistent link: https://www.econbiz.de/10004888559
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8
Le développement durable au coeur de l'entreprise : pour une approche transverse du développement durable
Reynaud, Emmanuelle
(
contributor
)
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2006
Persistent link: https://www.econbiz.de/10004870473
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Einsatz rechnergestützter Lernmedien am Arbeitsplatz
Schreuder, Siegfried
;
Elert, Hagen
;
Weber, Mark
-
1997
-
Ms.-Dr.
Persistent link: https://www.econbiz.de/10004333406
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10
Computer security risk management
Palmer, Ian C.
;
Potter, George A.
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1989
Persistent link: https://www.econbiz.de/10004081742
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