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How can stressed employees deliver better customer service? : the underlying self-regulation depletion mechanism
Chan, Kimmy Wa; Wan, Echo Wen - In: Journal of marketing 76 (2012) 1, pp. 119-137
Persistent link: https://www.econbiz.de/10009729585
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Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien; Gemmel, Paul; Rangarajan, Deva - In: Journal of service theory and practice : JSTP 26 (2016) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
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Significance of personal and job attributes for managing employee wellbeing in the new work from home India
Kumar, Navya; Alok, Swati; Banerjee, Sudatta - In: Vision : the journal of business perspective 29 (2025) 3, pp. 339-352
Persistent link: https://www.econbiz.de/10015415211
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Work role stressors and employee outcomes : investigating the moderating role of subjective person-organization and person-job fit perceptions in Indian organizations
Chhabra, Bindu - In: International journal of organizational analysis 24 (2016) 3, pp. 390-414
Persistent link: https://www.econbiz.de/10011525811
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Disclosing "masked employees" in Europe: job control, job demands and job outcomes of "dependent self-employed workers"
Millán, Ana; Millán Morera de la Vall, José María; … - In: Small business economics : an international journal 55 (2020) 2, pp. 461-474
Persistent link: https://www.econbiz.de/10012304452
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How workload impacts the employee performance and how work stress acts as a mediating variable in shoes manufacturing company
Herdiana, Rizky Praditiya; Sary, Fetty Poerwita - 2023
Persistent link: https://www.econbiz.de/10014327474
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Impact of job stress on job performance of employees : a study with reference to teachers in higher education institutions in Mangalore City
Suvarna, Harinakshi; Harshitha; Chandra R. K., Mithun - In: International journal of business competition and … 8 (2022) 1/2, pp. 64-77
Persistent link: https://www.econbiz.de/10014234358
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Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Ashill, Nicholas J.; Rod, Michel; Thirkell, Peter; … - In: The journal of services marketing 23 (2009) 5, pp. 338-350
Persistent link: https://www.econbiz.de/10009525730
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Negative job experiences and employyees job attitudes and health in high-performance work organizations
Srivastava, A. K.; Chaturvedi, Shakti - In: Metamorphosis : a journal of management research 12 (2013) 2, pp. 22-28
Persistent link: https://www.econbiz.de/10010514878
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Moderating effects of presenteeism on the stress-happiness relationship of hotel employees : a note
Chia, Yew Ming; Chu, J. T.; Brymer, Robert A. - In: International journal of hospitality management 55 (2016), pp. 52-56
Persistent link: https://www.econbiz.de/10011497926