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Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman; Fatima, Johra Kayeser; … - In: Journal of service theory and practice 35 (2025) 1, pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
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The straw that breaks the camel's back : service provider vulnerability to customer incivility
Loh, Jennifer; Khan, Md Irfanuzzaman; Johns, Raechel - In: Journal of service theory and practice 32 (2022) 4, pp. 545-564
Persistent link: https://www.econbiz.de/10013273063