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A transformation function corresponding to IPA and gap analysis
Lin, Shu-ping; Chan, Ya-hui; Tsai, Ming-chun - In: Total quality management & business excellence : an … 20 (2009) 7/8, pp. 829-846
Persistent link: https://www.econbiz.de/10003897762
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Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Tsai, Ming-chun; Chen, Lu-fang; Chan, Ya-hui; Lin, Shu-ping - In: Total quality management & business excellence : an … 22 (2011) 9, pp. 941-956
Persistent link: https://www.econbiz.de/10009504079