Looking for potential service quality gaps to improve customer satisfaction by using a new GA approach
Ming-Chun Tsai, Lu-Fang Chen, Ya-Hui Chan and Shu-Ping Lin
| Year of publication: |
2011
|
|---|---|
| Authors: | Tsai, Ming-chun ; Chen, Lu-fang ; Chan, Ya-hui ; Lin, Shu-ping |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 22.2011, 9, p. 941-956
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Neuronale Netze | Neural networks | Arbeitsvermittlung | Employment office | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Fallstudie ; Case study ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009504079