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How chatbots augment human intelligence in customer services : a mixed-methods study
Lin, Xiaolin; Wang, Xuequn; Shao, Bin; Taylor, Joseph - In: Journal of management information systems : JMIS 41 (2024) 4, pp. 1016-1041
Persistent link: https://www.econbiz.de/10015196847
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Symmetrical and asymmetrical approaches to brand loyalty : the case of intelligent voice assistants
He, Wei; Prentice, Catherine; Wang, Xuequn - In: Journal of business research : JBR 183 (2024), pp. 1-9
Persistent link: https://www.econbiz.de/10015143908
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The impact of artificial intelligence and employee service quality on customer satisfaction and loyalty
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 7, pp. 739-756
Persistent link: https://www.econbiz.de/10012312148
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Emotional intelligence or artificial intelligence : an employee perspective
Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403
Persistent link: https://www.econbiz.de/10012256141