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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise

Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354

Persistent link: https://www.econbiz.de/10014432405

Customers' intention to compliment and complain via AI-enabled platforms : a self-disclosure perspective

Cai, Ruiying; Wang, Yao-Chin; Sun, Jie - In: International journal of hospitality management 116 (2024), pp. 1-12

Persistent link: https://www.econbiz.de/10014457799

Conversational AI chatbots as counselors for hospitality employees

Wang, Yao-Chin; Chi, Oscar Hengxuan; Saito, Hiroaki; Lu, Yue - In: International journal of hospitality management 122 (2024), pp. 1-10

Persistent link: https://www.econbiz.de/10015072225

Artificial intelligence-assisted mindfulness in tourism, hospitality, and events

Wang, Yao-Chin; Uysal, Muzaffer - In: International journal of contemporary hospitality management 36 (2024) 4, pp. 1262-1278

Persistent link: https://www.econbiz.de/10014483838

AI dogs vs. real dogs and human-like robots: clarification, conceptualization, and applications in tourism and hospitality settings

Lu, Yue (Darcy); Liang, Yifeng; Wang, Yao-Chin - In: Journal of Hospitality and Tourism Technology 15 (2024) 5, pp. 769-789

Purpose This study aims to conceptualize the characteristics of artificial intelligence (AI) dogs while exploring their applications in tourism and hospitality settings. Design/methodology/approach The total of 30 in-depth interviews were conducted, and data were analyzed through thematic...

Persistent link: https://www.econbiz.de/10015350989