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When does highlighting effort or talent in fitness service providers' performance lead to customer compliance? : The role of customers' implicit mindset
Park, Sangchul; Lee, Hyun-Woo; Nite, Calvin - In: Journal of service theory and practice 33 (2023) 1, pp. 89-109
Persistent link: https://www.econbiz.de/10014301945
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Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul; Lee, Hyun-Woo; Nite, Calvin - In: Service business 17 (2023) 4, pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
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Emphasizing effort vs talent in personal trainers' performance : consumption response of personal fitness training customers
Park, Sangchul; Lee, Hyun-Woo - In: International journal of sports marketing & sponsorship 24 (2023) 2, pp. 359-374
Persistent link: https://www.econbiz.de/10014331417