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~subject:"Australien"
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The influence of online review...
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Australien
Consumer behaviour
60
Konsumentenverhalten
59
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
30
Relationship marketing
29
Beziehungsmarketing
28
Kundenzufriedenheit
25
Hotel industry
23
Hotellerie
23
Tourism
22
Tourismus
21
Holiday behaviour
19
Urlaubsverhalten
19
Gastgewerbe
17
Hospitality industry
17
Tourism industry
15
Tourismuswirtschaft
15
Australia
13
China
13
Beschwerdemanagement
12
Complaint management
12
Brand management
10
Markenführung
10
Sharing economy
10
Brand image
9
Customer integration
9
Internet marketing
9
Kundenintegration
9
Markenimage
9
Online-Marketing
9
Social Web
9
Social web
9
Tourism marketing
9
Tourismusmarketing
9
Viral marketing
9
Virales Marketing
9
Airline
8
Brand loyalty
8
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English
8
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Sparks, Beverley
6
Butcher, Ken
2
So, Kevin Kam Fung
2
Bradley, Graham L.
1
Browning, Victoria
1
Fulop, Liz
1
King, Ceridwyn
1
McColl-Kennedy, Janet R.
1
Pan, Grace W.
1
Wang, Ying
1
Weber, Karin
1
Xiao, Huan
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International journal of contemporary hospitality management
2
Journal of travel and tourism marketing
2
International journal of hospitality management
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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1
The impact of online review on hotel booking intentions and perceptions of trust
Sparks, Beverley
;
Browning, Victoria
- In:
Tourism management : research, policies, practice
32
(
2011
)
6
,
pp. 1310-1323
Persistent link: https://www.econbiz.de/10009270717
Saved in:
2
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
3
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
4
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
5
Cross-cultural partner relationships in the travel trade : a Sino-Australian study
Pan, Grace W.
;
Sparks, Beverley
;
Fulop, Liz
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10003860898
Saved in:
6
Dealing with service failures: the use of explanations
Bradley, Graham L.
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
26
(
2009
)
2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10003863483
Saved in:
7
"When experience matters" : building and measuring hotel brand equity : the customers' perspective
So, Kevin Kam Fung
;
King, Ceridwyn
- In:
International journal of contemporary hospitality management
22
(
2010
)
5
,
pp. 589-608
Persistent link: https://www.econbiz.de/10008651303
Saved in:
8
The university student travel market : motivations and preferences for activities
Xiao, Huan
;
So, Kevin Kam Fung
;
Wang, Ying
- In:
Tourism analysis : an interdisciplinary tourism & …
20
(
2015
)
4
,
pp. 399-412
Persistent link: https://www.econbiz.de/10011389286
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