The influence of online reviews on consumers' attributions of service quality and control for service standards in hotels
Victoria Browning; Kevin Kam Fung So; Beverley Sparks
| Year of publication: |
2013
|
|---|---|
| Authors: | Browning, Victoria ; So, Kevin Kam Fung ; Sparks, Beverley |
| Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 30.2013, 1/2, p. 23-40
|
| Subject: | Virales Marketing | Viral marketing | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009744655