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Introduction of electronic documents : how business process simulation can help

Leyer, Michael; Hollmann, Maximilian - In: Business process management journal 20 (2014) 6, pp. 950-970

Persistent link: https://www.econbiz.de/10010432325

Artificial intelligence, services globalisation and income inequality

Cornelli, Giulio; Frost, Jon; Mishra, Saurabh - 2023

Persistent link: https://www.econbiz.de/10014414396

Engaged to a robot? : the role of AI in service

Huang, Ming-Hui; Rust, Roland T. - In: Journal of service research 24 (2021) 1, pp. 30-41

Persistent link: https://www.econbiz.de/10012426758

Marketing automation innovation practices and customer retention performance : evidence from the Nigerian manufacturing SMEs

Olomu, Michael Oluwaseun - In: International journal of business performance management 20 (2019) 3, pp. 212-228

Persistent link: https://www.econbiz.de/10012144433

The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos

Tuguinay, Jovanie A.; Prentice, Catherine; Moyle, Brent - In: Journal of retailing and consumer services 64 (2022), pp. 1-10

Persistent link: https://www.econbiz.de/10013209579

Artificial intelligent technologies for the construction industry : how are they perceived and utilized in Australia?

Regona, Massimo; Yigitcanlar, Tan; Xia, Bo; Li, Rita Yi Man - In: Journal of open innovation : technology, market, and … 8 (2022) 1, pp. 1-23

) robotics, internet-of-things, and machine learning are the most popular AI technologies in Australia; (b) Australian public …

Persistent link: https://www.econbiz.de/10012801636

People versus machines : the impact of being in an automatable job on Australian worker's mental health and life satisfaction

Lordan, Grace; Stringer, Eliza-Jane - 2022

automation risk, such as manufacturing. Furthermore, we find no strong trends to suggest that any particular demographic group is …

Persistent link: https://www.econbiz.de/10013171425

To automate or not to automate? : a contingency approach to service automation

Hottat, Eline; Leroi-Werelds, Sara; Streukens, Sandra - In: Journal of service management 34 (2023) 4, pp. 696-724

Persistent link: https://www.econbiz.de/10014338200

Intelligent automation, service robots, and AI : the service revolution is in full swing

Kunz, Werner H.; Wirtz, Jochen; Paluch, Stefanie - In: Contemporary Trends in Marketing : Problems, Processes …, (pp. 93-110). 2023

Persistent link: https://www.econbiz.de/10014338924

Automation and sectoral reallocation

Hutschenreiter, Dennis C.; Santini, Tommaso; Vella, Eugenia - In: SERIEs : Journal of the Spanish Economic Association 13 (2022) 1, pp. 335-362

to a sectoral reallocation of employment from manufacturing to services, leaving total employment unaffected. We … participation. Automation induces firms to create fewer vacancies and job seekers to search less in the automatable sector …

Persistent link: https://www.econbiz.de/10013326900