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Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash; Balaji, M. S.; Yavas, Ugur; Babakus, Emin - In: European journal of marketing : EJM 51 (2017) 2, pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
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Relative effects of leadership and technology on bank employees' job outcomes
Yavas, Ugur; Jha, Subhash; Babakus, Emin - In: Services marketing quarterly 36 (2015) 2, pp. 173-187
Persistent link: https://www.econbiz.de/10011289990
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The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.; Yavas, Ugur; Babakus, Emin; Deitz, … - In: International journal of hospitality management 74 (2018), pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
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Testing a branch performance model in a New Zealand bank
Yavas, Ugur; Babakus, Emin; Ashill, Nicholas J. - In: The journal of services marketing 24 (2010) 5, pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
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Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
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Correlates of nonwork and work satisfaction among hotel employees : implications for managers
Yavas, Ugur; Karatepe, Osman M.; Babakus, Emin - In: Journal of hospitality marketing & management 22 (2013) 3/4, pp. 375-406
Persistent link: https://www.econbiz.de/10009767985
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Task structure and work outcomes : exploring the moderating role of emphasis on scheduling
Billing, Rejinder K.; Bhagat, Rabi S.; Babakus, Emin - In: Management research review 36 (2013) 2, pp. 136-152
Persistent link: https://www.econbiz.de/10009741468
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Does hope moderate the impact of job burnout on frontline bank employees' in-role and extra-role performances?
Yavas, Ugur; Babakus, Emin; Karatepe, Osman M. - In: The international journal of bank marketing : IJBM 31 (2013) 1, pp. 56-70
Persistent link: https://www.econbiz.de/10009722342
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Job demands, resources, burnout, and coping mechanism relationships
Yavas, Ugur; Babakus, Emin - In: Services marketing quarterly 32 (2011) 3, pp. 199-209
Persistent link: https://www.econbiz.de/10009273293
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Work engagement and turnover intentions : correlates and customer orientation as a moderator
Babakus, Emin; Yavas, Ugur; Karatepe, Osman M. - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1580-1598
Persistent link: https://www.econbiz.de/10011732188