service quality in banking sector in a India. In line with the above stated purpose, this paper attempts to examine the … quality through these scales, the dimensionality, reliability and validity of the said scales are checked in Indian context …

service quality in banking sector in a India. In line with the above stated purpose, this paper attempts to examine the … quality through these scales, the dimensionality, reliability and validity of the said scales are checked in Indian context …

robust. But, in a situation where a bank is in difficulty or fails, the need to ensure that customers can continue to make … achieve minimal disruption to payment flows in the event that a bank gets into difficulty or fails — a subject the authorities …

Customer satisfaction has been the primary goal of any financial institution especially the bank, as we all know, human … want is rational and customers generally demands different type of want and services, the bank in the other hand makes sure … information about past findings on customer satisfaction and will serve as root for bank managers so as to know the strategy they …