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The journal of personal selling & sales management : JPSSM
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The way a salesperson manages service providers influences customers' anger about problems
Koppitsch, Steven
;
Folkes, Valerie S.
;
MacInnis, Deborah J.
- In:
The journal of personal selling & sales management : JPSSM
33
(
2013
)
1
,
pp. 67-77
Persistent link: https://www.econbiz.de/10009716755
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