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~subject:"Beschwerdemanagement"
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Beschwerdemanagement
Public services
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Job satisfaction
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Caillier, James Gerard
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International public management journal
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Public performance & management review
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ECONIS (ZBW)
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A public organization provided a poor service : is there anything they can do to make it right with the citizen?
Caillier, James Gerard
- In:
Public performance & management review
46
(
2023
)
6
,
pp. 1469-1501
Persistent link: https://www.econbiz.de/10014414145
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Citizens blame agencies and spread negative word-of-mouth after experiencing a public service failure? : results from an online experiment
Caillier, James Gerard
- In:
International public management journal
26
(
2023
)
5
,
pp. 708-727
Persistent link: https://www.econbiz.de/10014419222
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