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~subject:"Betriebliche Wertschöpfung"
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Betriebliche Wertschöpfung
Customer satisfaction
34
Consumer behaviour
33
Konsumentenverhalten
31
Beziehungsmarketing
28
Relationship marketing
28
Innovation
23
Kundenzufriedenheit
23
Theorie
23
Theory
23
Conjoint analysis
20
Conjoint-Analyse
20
Dienstleistungsqualität
17
Service quality
17
Dienstleistung
16
Dienstleistungssektor
16
Service industry
16
Services
16
Market research
15
Marktforschung
15
Experiment
14
Service innovation
13
Customer integration
12
Kundenintegration
12
Sweden
12
Schweden
11
Customer experience
10
Dienstleistungsinnovation
10
Dienstleistungsmanagement
10
Service management
10
Value creation
10
Conjoint Measurement
9
Customer service
9
Kundenservice
9
Innovation management
8
Innovationsmanagement
8
Emotion
7
Perception
7
Deutschland
6
Dienstleistungsmarketing
6
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8
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8
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1
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1
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English
9
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Gustafsson, Anders
8
Witell, Lars
5
Kristensson, Per
3
Edvardsson, Bo
2
Fombelle, Paul
2
Högström, Claes
2
Snyder, Hannah
2
Davidsson, Nina
1
Davoudi, Sara
1
Enquist, Bo
1
Johnson, Mikael
1
Kowalkowski, Christian
1
Lusch, Robert F.
1
Löfgren, Martin
1
Perks, Helen
1
Tronvoll, Bård
1
Vargo, Stephen L.
1
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Journal of business research : JBR
4
Advances in services innovations
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of services technology and management
1
Journal of service management
1
Public management review
1
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ECONIS (ZBW)
9
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1
Strategic brand management : archetypes for managing brands through paradoxes
Högström, Claes
;
Gustafsson, Anders
;
Tronvoll, Bård
- In:
Journal of business research : JBR
68
(
2015
)
2
,
pp. 391-404
Persistent link: https://www.econbiz.de/10010472558
Saved in:
2
Customer co-creation in service innovation : a matter of communication?
Gustafsson, Anders
;
Kristensson, Per
;
Witell, Lars
- In:
Journal of service management
23
(
2012
)
3
,
pp. 311-327
Persistent link: https://www.econbiz.de/10009619172
Saved in:
3
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
4
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
5
Identifying categories of service innovation : a review and synthesis of the literature
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
7
,
pp. 2401-2408
Persistent link: https://www.econbiz.de/10011490968
Saved in:
6
Defining service innovation : a review and synthesis
Witell, Lars
;
Snyder, Hannah
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2863-2872
Persistent link: https://www.econbiz.de/10011507784
Saved in:
7
Fostering a trans-disciplinary perspectives of service ecosystems
Lusch, Robert F.
;
Vargo, Stephen L.
;
Gustafsson, Anders
- In:
Journal of business research : JBR
69
(
2016
)
8
,
pp. 2957-2963
Persistent link: https://www.econbiz.de/10011507855
Saved in:
8
Network orchestration for value platform development
Perks, Helen
;
Kowalkowski, Christian
;
Witell, Lars
; …
- In:
Industrial marketing management : the international …
67
(
2017
),
pp. 106-121
Persistent link: https://www.econbiz.de/10011822035
Saved in:
9
Relevant and preferred public service : a study of user experiences and value creation in public transit
Högström, Claes
;
Davoudi, Sara
;
Löfgren, Martin
; …
- In:
Public management review
18
(
2016
)
1
,
pp. 65-90
Persistent link: https://www.econbiz.de/10011416269
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