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Value creation through knowledge management in franchising : a multi-level conceptual framework
Weaven, Scott; Grace, Debra; Dant, Rajiv P.; Browen, … - In: The journal of services marketing 28 (2014) 2, pp. 97-104
Persistent link: https://www.econbiz.de/10010371866
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Service-dominant logic and customer engagement based value proposition framework in peer-to-peer accommodation : a two-study approach
Ashaduzzaman, Md; Thaichon, Park; Weaven, Scott; … - In: Journal of consumer behaviour 23 (2024) 6, pp. 3232-3252
Persistent link: https://www.econbiz.de/10015117064
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Value creation : an internal customers' perspective
Grace, Debra; Lo Iacono, Joseph - In: The journal of services marketing 29 (2015) 6/7, pp. 560-570
Persistent link: https://www.econbiz.de/10011418369
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Exploring the interplay between customer perceived brand value and customer brand co-creation behaviour dimensions
France, Cassandra; Grace, Debra; Lo Iacono, Joseph; … - In: The journal of asset management 27 (2020) 4, pp. 466-480
Persistent link: https://www.econbiz.de/10012298817
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Internal customers creating value in the workplace : conceptualising the internal customer perceived value (ICPV) model
Lo Iacono, Joseph; Carlini, Joan; France, Cassandra; … - In: Journal of strategic marketing 32 (2024) 5, pp. 712-728
Persistent link: https://www.econbiz.de/10014553352