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Role configurations in the service provision process : empirical insights into co-creation of value
Siltaloppi, Jaakko; Nenonen, Suvi - In: International journal of quality and service sciences 5 (2013) 2, pp. 155-170
Persistent link: https://www.econbiz.de/10009768460
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Enhancing customer experience in the service industry : a global perspective
Altinay, Levent (ed.); Poudel, Surya (ed.) - 2016
Persistent link: https://www.econbiz.de/10011419571
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Managing consumer services : factory or theater?
Baglieri, Enzo (ed.) - 2014
Persistent link: https://www.econbiz.de/10010476951
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Factory or theatre? : towards the convergence
Baglieri, Enzo; Karmarkar, Uday - In: Managing consumer services : factory or theater?, (pp. 233-271). 2014
Persistent link: https://www.econbiz.de/10010478135
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Produktivität von Dienstleistungen : Mitwirkung und der Einfluss des Kunden
Lasshof, Britta - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003233118
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Produktivität von Dienstleistungen : Mitwirkung und Einfluss des Kunden
Lasshof, Britta - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10013515254
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Change-Leadership bei der Implementierung von Kundenorientierung bei wissensintensiven Dienstleistungen
Lampach, Eric - 2013
Persistent link: https://www.econbiz.de/10009699558
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Quality service, competitive business : setting the standard in customer service
Kendall, Howard - 2010
Persistent link: https://www.econbiz.de/10009239027
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The core-customer concept
Öberg, Christina - In: The service industries journal 31 (2011) 15/16, pp. 2677-2692
Persistent link: https://www.econbiz.de/10009413554