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Exploring the interrelationship among patterns of service strategy changes and organizational design elements

Gebauer, Heiko; Fischer, Thomas; Fleisch, Elgar - In: Journal of service management 21 (2010) 1, pp. 103-129

Persistent link: https://www.econbiz.de/10003964402

Service strategies in product manufacturing companies

Gebauer, Heiko; Bravo Sánchez, Carlos; Fleisch, Elgar - In: Business strategy series 9 (2008) 1, pp. 12-20

Persistent link: https://www.econbiz.de/10003930397

Exploitation or exploration in service business development? : insights from a dynamic capabilities perspective

Fischer, Thomas; Gebauer, Heiko; Gregory, Mike; Ren, … - In: Journal of service management 21 (2010) 5, pp. 591-624

Persistent link: https://www.econbiz.de/10008749728

Strategische Ausrichtung des Servicegeschäfts in produzierenden Unternehmen

Hildenbrand, Katharina; Gebauer, Heiko; Fleisch, Elgar - In: Erfolgreich mit After Sales Services : …, (pp. 73-94). 2006

Persistent link: https://www.econbiz.de/10003327446

Erfolg im Service durch adäquate Organisationsstruktur

Pütz, Felix; Gebauer, Heiko; Fleisch, Elgar - In: Industrie-Management : Zeitschrift für industrielle … 24 (2008) 5, pp. 37-40

Persistent link: https://www.econbiz.de/10003761302

Dienstleistungsstrategien in Investitionsgüterunternehmen

Gebauer, Heiko; Benke, Philipp; Fleisch, Elgar - In: Zeitschrift für wirtschaftlichen Fabrikbetrieb : ZWF ; … 103 (2008) 12, pp. 865-869

Persistent link: https://www.econbiz.de/10003790042

An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue

Gebauer, Heiko; Fleisch, Elgar - In: Industrial marketing management : the international … 36 (2007) 3, pp. 337-348

Persistent link: https://www.econbiz.de/10003450768

Leveraging mobile and internet of things technologies to enhance products with digital services

Xu, Runhua - 2016

Persistent link: https://www.econbiz.de/10011658760

How companies turn connected products into product-service systems : insights from the discrete manufacturing industry

Lamprecht, Claudio - 2022

Produzierende Unternehmen verkaufen zunehmend nicht mehr nur Produkte, sondern Produkt-Service-Systeme (PSS) - ein integriertes Bündel aus Hardware-, Service- und Softwareelementen, um Kundenprobleme zu lösen. PSS sind zwar nichts Neues, haben aber erst in jüngster Zeit durch das Aufkommen...

Persistent link: https://www.econbiz.de/10013477572

Understanding products as services : how the internet and AI are transforming product companies : with 66 actionable product-service patterns$by hFelix Wortmann (University of St. Gallen, Switzerland), Heiko Gebauer (Linköping University, Sweden), Claudio Lamprecht (Strategy&, Switzerland) and Elgar Fleisch (ETH Zurich, Switzerland)

Wortmann, Felix; Gebauer, Heiko; Lamprecht, Claudio; … - 2024 - First edition

In the realm of global commerce, Europe has long been renowned for its exceptional hardware products, dominating markets with its machine tools and luxury automobiles. However, it has lost the Internet game and consumes almost all Internet services from the USA and has China on the rise in all...

Persistent link: https://www.econbiz.de/10015045519