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Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
Dudin, Aleksandr; Kim, Chesoong; Dudina, Olga; Dudin, Sergey - In: Analytical and stochastic modelling techniques, (pp. 401-428). 2016
Persistent link: https://www.econbiz.de/10011484384
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MMAP/M/N queueing system with impatient heterogeneous customers as a model of a contact center
Dudin, Sergey; Kim, Chesoong; Dudina, Olga - In: Computers & operations research : and their … 40 (2013) 7, pp. 1790-1803
Persistent link: https://www.econbiz.de/10009760342