Multi-server queueing system with a generalized phase-type service time distribution as a model of call center with a call-back option
Alexander Dudin, Chesoong Kim, Olga Dudina, Sergey Dudin
| Year of publication: |
April 2016
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|---|---|
| Authors: | Dudin, Aleksandr ; Kim, Chesoong ; Dudina, Olga ; Dudin, Sergey |
| Published in: |
Analytical and stochastic modelling techniques. - New York, NY, USA : Springer. - 2016, p. 401-428
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| Subject: | Warteschlangentheorie | Queueing theory | Callcenter | Call centre |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Konferenzbeitrag ; Conference paper |
| Language: | English |
| Other identifiers: | 10.1007/s10479-014-1626-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011484384