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Fundamental transformations of trust and its drivers : a multi-stage approach of business-to-business relationships

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Persistent link: https://www.econbiz.de/10011776004

Consumer socialization in childhood and adolescence : impact of psychological development and family structure

Hota, Monali; Bartsch, Fabian - In: Journal of business research : JBR 105 (2019), pp. 11-20

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Check-in at the robo-desk : effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-16

Persistent link: https://www.econbiz.de/10012514386

Heterogenous evaluations of autonomous vehicle services : an extended theoretical framework and empirical evidence

Yoganathan, Vignesh; Osburg, Victoria-Sophie - In: Technological forecasting and social change : an … 198 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015075537

Check-in at the Robo-desk : Effects of automated social presence on social cognition and service implications

Yoganathan, Vignesh; Osburg, Victoria-Sophie; Kunz, … - 2021

The rise of humanoid robots in hospitality services accelerates the need to understand related consumer reactions. Four scenario-based experiments, building on social presence and social cognition theories, examine how humanoid robots (vs. self-service machines) shape consumer service...

Persistent link: https://www.econbiz.de/10014089099

Examining the impact of eWOM-triggered customer-to-customer interactions on travelers' repurchase and social media engagement

Izogo, Ernest Emeka; Mpinganjira, Mercy; Karjaluoto, Heikki - In: Journal of travel research : a quarterly publication of … 61 (2022) 8, pp. 1872-1894

Persistent link: https://www.econbiz.de/10013391022