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~subject:"Confidence"
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Confidence
Consumer behaviour
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Rapport
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Customer satisfaction
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Satisfaction
9
Beziehungsmarketing
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Kundenzufriedenheit
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Lieferantenmanagement
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Fatima, Johra Kayeser
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Dale, Naomi F.
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Jadhav, Dhananjay
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Khan, Md Irfanuzzaman
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Asia Pacific journal of marketing and logistics
1
International journal of quality & reliability management
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Journal of retailing and consumer services
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Journal of service theory and practice
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Psychology & marketing
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The journal of business & industrial marketing
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ECONIS (ZBW)
6
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1
Roles of trust on rapport and satisfaction in services
Fatima, Johra Kayeser
;
Razzaque, Mohammed Abdur
- In:
Asia Pacific journal of marketing and logistics
26
(
2014
)
6
,
pp. 566-578
Persistent link: https://www.econbiz.de/10010495841
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2
Impact of relational benefits on trust in the Asian context : alternative model testing with satisfaction as a mediator and relationship age as a moderator
Fatima, Johra Kayeser
;
Di Mascio, Rita
;
Johns, Raechel
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 443-453
Persistent link: https://www.econbiz.de/10011970142
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3
Modelling satisfaction-commitment relationship in developing country context
Fatima, Johra Kayeser
;
Razzaque, Mohammad A.
;
Di …
- In:
International journal of quality & reliability management
33
(
2016
)
7
,
pp. 985-1001
Persistent link: https://www.econbiz.de/10011604036
Saved in:
4
Reversing the dependency-trust relationship in B2C services
Fatima, Johra Kayeser
;
Di Mascio, Rita
- In:
Journal of retailing and consumer services
41
(
2018
),
pp. 1-10
Persistent link: https://www.econbiz.de/10011808444
Saved in:
5
Investigating the influence of perceived humanization of service encounters on value creation of chatbot-assisted services
Khan, Md Irfanuzzaman
;
Fatima, Johra Kayeser
; …
- In:
Journal of service theory and practice
35
(
2025
)
1
,
pp. 56-88
Persistent link: https://www.econbiz.de/10015199571
Saved in:
6
Antecedents of team alignment for team performance : length of relationship as a moderator
Jadhav, Dhananjay
;
Fatima, Johra Kayeser
;
Quazi, Ali
- In:
The journal of business & industrial marketing
38
(
2023
)
12
,
pp. 2731-2744
Persistent link: https://www.econbiz.de/10014472614
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