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The impact of service robots on consumer response : examining the roles of consumers' service expertise and technology expertise
Zheng, Xiaoyun; Wang, Yao-Chin; Wei, Wei; Zhang, Lu; Huo, Da - In: Psychology & marketing 40 (2023) 11, pp. 2341-2354
Persistent link: https://www.econbiz.de/10014432405
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Government and social trust vs. hotel response efficacy : a protection motivation perspective on hotel stay intention during the COVID-19 pandemic
Hsieh, Yu-Chin; Chen, Ya-Ling; Wang, Yao-Chin - In: International journal of hospitality management 97 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012820017
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Interpersonal trust, organizational culture, and turnover intention in hotels : a cross-level perspective
Ozturk, Ahmet Bulent; Hancer, Murat; Wang, Yao-chin - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 139-150
Persistent link: https://www.econbiz.de/10010380900
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Cross-segment validation of customer support for AI-based service robots at luxury, fine-dining, casual, and quick-service restaurants
Wang, Yao-Chin; Papastathopoulos, Avraam - In: International journal of contemporary hospitality management 36 (2024) 6, pp. 1744-1765
Persistent link: https://www.econbiz.de/10015133742