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Consumer acceptance of self-service technologies : an ability–willingness model
Wang, Cheng - In: International journal of market research : JMRS ; the … 59 (2017) 6, pp. 787-802
Persistent link: https://www.econbiz.de/10011840475
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Modelling the habit of self-service technology usage
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Australian journal of management 42 (2017) 3, pp. 462-481
Persistent link: https://www.econbiz.de/10011777670
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Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI
Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658
Persistent link: https://www.econbiz.de/10012587368
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The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414
Persistent link: https://www.econbiz.de/10009782115
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Customer choice of self-service technology : the roles of situational influences and past experience
Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-78
Persistent link: https://www.econbiz.de/10009534368
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The fellow customers' engagement behaviors in SEPs
Yuan, Ruizhi; Wang, Cheng; Qian, Lixian - In: Sharing Economy Platforms : A Casebook for …, (pp. 101-111). 2024
Persistent link: https://www.econbiz.de/10015102071
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Antecedents of customer participation on sharing platforms : a meta-analysis
Blut, Markus; Wang, Cheng - 2025
Persistent link: https://www.econbiz.de/10015371161
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Testing the performance of online recommendation agents : a meta-analysis
Blut, Markus; Ghiassaleh, Arezou; Wang, Cheng - In: Journal of retailing 99 (2023) 3, pp. 440-459
Persistent link: https://www.econbiz.de/10014461662
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Demographics and shopping orientations for apparel products : a hybrid segmentation of Chinese consumers
Wang, Cheng Lu; Siu, Noel Yee-Man; Hui, Alice S. Y. - In: Journal of Asian business 18 (2002) 3, pp. 31-44
Persistent link: https://www.econbiz.de/10001771570
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What drives or inhibits consumers' preference to consume quietly?
Song, Sigen; Wang, Hengqin; Wang, Cheng Lu - In: Asia Pacific journal of marketing and logistics 35 (2023) 11, pp. 2666-2681
Persistent link: https://www.econbiz.de/10014430278