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~subject:"Consumer behaviour"
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The chain from customer satisf...
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Consumer behaviour
Beziehungsmarketing
37
Konsumentenverhalten
36
Relationship marketing
36
Deutschland
21
Germany
21
Theorie
17
Theory
17
Customer satisfaction
11
Dienstleistungsqualität
11
Kundenzufriedenheit
11
Service quality
11
Kundenwert
10
Dienstleistung
9
Dienstleistungssektor
9
Lieferantenmanagement
9
Service industry
9
Supplier relationship management
9
Customer value
8
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8
Marketing
8
Schätzung
8
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7
Internet marketing
7
Online-Marketing
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Unternehmensdienstleistung
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Verbraucherzufriedenheit
7
Arbeitszufriedenheit
6
Information behaviour
6
Informationsverhalten
6
Instandhaltung
6
Kundenbindung
6
Maintenance policy
6
Advertising effects
5
Bundling strategy
5
Dienstleistungsmarketing
5
E-commerce
5
Electronic Commerce
5
Job satisfaction
5
Leistungsbündel
5
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17
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English
35
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3
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Wangenheim, Florian von
29
Bayón, Tomás
12
Schumann, Jan Hendrik
7
Wünderlich, Nancy V.
4
Baumeister, Christoph
3
Scherer, Anne
3
Wangenheim, Florian V.
3
Ackermann, Sebastian
2
Anderl, Eva
2
Becker, Ingo Frank
2
Cénophat, Sadrac
2
Eisend, Martin
2
Evanschitzky, Heiner
2
Groene, Nicole
2
Uhrich, Fabian
2
Wangenheim, Florian v.
2
v. Wangenheim, Florian
2
Arnet, Sandro Philippe
1
Becker, Ingo
1
Bitner, Mary Jo
1
Blut, Markus
1
Frank, Felix
1
Frank, Felix Maximilian
1
Friedl, Gunther
1
Haas, Alexander
1
Henkel, Joachim
1
Hommelhoff, Sabine
1
Kurka, Stefan
1
Lemon, Katherine N.
1
Linzmajer, Marc
1
Malhotra, Neeru
1
Mayser, Sabine
1
Menrad, Klaus
1
Moser, Sabine
1
Nissen, Marcia Katharina
1
Woisetschläger, David
1
Wübben, Markus
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Working paper / International University in Germany, School of Business Administration
6
Journal of service research : JSR
4
Journal of marketing
3
Journal of retailing and consumer services
2
European Journal of Marketing
1
Gabler Edition Wissenschaft / Marken- und Produktmanagement
1
Gabler Research / Applied marketing science / Angewandte Marketingforschung
1
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International Marketing Review
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
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Journal of advertising : official publication of the American Academy of Advertising
1
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1
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1
MSI reports : working paper series
1
Management information systems : mis quarterly
1
Revenue Management aus der Kundenperspektive : Grundlagen, Problemfelder und Lösungsstrategien
1
Schmalenbach business review : sbr
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ECONIS (ZBW)
36
Other ZBW resources
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Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
(
contributor
); …
-
2001
Persistent link: https://www.econbiz.de/10001709424
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2
Verhaltenseffekte bei Überbuchung von Servicekapazitäten
Wangenheim, Florian von
;
Bayón, Tomás
- In:
Revenue Management aus der Kundenperspektive : …
,
(pp. 105-128)
.
2014
Persistent link: https://www.econbiz.de/10010256807
Saved in:
3
Effects of capacity-driven service experiences on customer usage levels : why revenue management systems are due for change ; Report No. 06-103
Wangenheim, Florian von
;
Bayón, Tomás
- In:
MSI reports : working paper series
(
2006
)
1
,
pp. 69-87
Persistent link: https://www.econbiz.de/10003340375
Saved in:
4
Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441018
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5
Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441020
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6
The effect of word of mouth on services switching decisions : perceived influence and actual choice
Wangenheim, Florian von
-
2002
Persistent link: https://www.econbiz.de/10013441071
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7
Valuation of customers' word of mouth referrals : approach and first result
Bayón, Tomás
-
2002
Persistent link: https://www.econbiz.de/10013441072
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8
A panel analytic view on core service buying in customer relationships : an example from the airline industry
Bayón, Tomás
-
2003
Persistent link: https://www.econbiz.de/10013441074
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9
Behavioral consequences of overbooking service capacity
Wangenheim, Florian v.
;
Bayón, Tomás
- In:
Journal of marketing
71
(
2007
)
4
,
pp. 36-47
Persistent link: https://www.econbiz.de/10003564832
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10
Customer relationship vulnerability : a new concept in relationship marketing
Cénophat, Sadrac
-
2018
Persistent link: https://www.econbiz.de/10011885009
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