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Mediating service experiences with online photos : the role of consumers' perceptions of the mediated servicescape

He, Zeya; Wu, Luorong; Li, Xiang - In: Journal of service management 34 (2023) 4, pp. 657-695

Persistent link: https://www.econbiz.de/10014338199

Chatbots in complaint handling : the moderating role of humor

Park, Jae Eun; Fan, Alei; Wu, Luorong - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 805-824

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Healing the pain : does COVID-19 isolation drive intentions to seek travel and hospitality experiences?

Lu, Lu; Lee, Lindsey; Wu, Luorong; Li, Xiang - In: Journal of hospitality marketing & management 31 (2022) 5, pp. 620-639

Persistent link: https://www.econbiz.de/10013327194

Photo vs. art? : the design of consumption guidance in cultural food consumption

Wu, Luorong; Liu, Qing; Huang, Huiling; Yu, Xi - In: International journal of hospitality management 97 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012820032

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

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Investigating consumer embarrassment in service interactions

Wu, Luorong; Mattila, Anna - In: International journal of hospitality management 33 (2013), pp. 196-202

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Territoriality revisited : other customer's perspective

Wu, Luorong; Mattila, Anna S.; Han, Juyeon - In: International journal of hospitality management 38 (2014), pp. 48-56

Persistent link: https://www.econbiz.de/10010364586

Online reviews : the role of information load and peripheral factors

Zhang, Lu; Wu, Luorong; Mattila, Anna S. - In: Journal of travel research : a quarterly publication of … 55 (2016) 3, pp. 299-310

Persistent link: https://www.econbiz.de/10011450694

The impact of power on service customers’ willingness to post online reviews

Wu, Luorong; Mattila, Anna S.; Wang, Chen-Ya; Hanks, Lydia - In: Journal of service research : JSR 19 (2016) 2, pp. 224-238

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Investigating the impact of surprise rewards on consumer responses

Wu, Luorong; Mattila, Anna S.; Hanks, Lydia - In: International journal of hospitality management 50 (2015), pp. 27-35

Persistent link: https://www.econbiz.de/10011387907