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Consumer acceptance of self-service technologies : an ability–willingness model

Wang, Cheng - In: International journal of market research : JMRS ; the … 59 (2017) 6, pp. 787-802

Persistent link: https://www.econbiz.de/10011840475

Do consumers really prefer formal credit to informal credit? : evidence from a pseudo-experimental design in Mexico

Carreón Rodríguez, Víctor Gerardo; Di Giannatale, Sonia - 2012

Persistent link: https://www.econbiz.de/10010467647

Tentación, auto-control y precios no lineales : análisis de un mercado de automóviles en México

Cuevas, Elizabeth; Di Giannatale, Sonia - 2007

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Modelling the habit of self-service technology usage

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Australian journal of management 42 (2017) 3, pp. 462-481

Persistent link: https://www.econbiz.de/10011777670

Understanding anthropomorphism in service provision : a meta-analysis of physical robots, chatbots, and other AI

Blut, Markus; Wang, Cheng; Wünderlich, Nancy V.; … - In: Journal of the Academy of Marketing Science 49 (2021) 4, pp. 632-658

Persistent link: https://www.econbiz.de/10012587368

The roles of habit, self-efficacy, and satisfaction in driving continued use of self-service technologies : a longitudinal study

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service research : JSR 16 (2013) 3, pp. 400-414

Persistent link: https://www.econbiz.de/10009782115

Customer choice of self-service technology : the roles of situational influences and past experience

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of service management 23 (2012) 1, pp. 54-78

Persistent link: https://www.econbiz.de/10009534368

The fellow customers' engagement behaviors in SEPs

Yuan, Ruizhi; Wang, Cheng; Qian, Lixian - In: Sharing Economy Platforms : A Casebook for …, (pp. 101-111). 2024

Persistent link: https://www.econbiz.de/10015102071

Customer choice of self‐service technology: the roles of situational influences and past experience

Wang, Cheng; Harris, Jennifer; Patterson, Paul G. - In: Journal of Service Management 23 (2012) 1, pp. 54-78

Purpose – The purpose of this paper is to explore situational influences on customers' actual choice between self‐service and personal service and to examine the impact of past experiences on self‐service technology (SST) attitudes and behavior. Design/methodology/approach – A...

Persistent link: https://www.econbiz.de/10014894415

Demographics and shopping orientations for apparel products : a hybrid segmentation of Chinese consumers

Wang, Cheng Lu; Siu, Noel Yee-Man; Hui, Alice S. Y. - In: Journal of Asian business 18 (2002) 3, pp. 31-44

Persistent link: https://www.econbiz.de/10001771570