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Consumer behaviour
Dienstleistung
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Services
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Dienstleistungsqualität
8
Robot
8
Roboter
8
Service quality
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Kundenservice
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Beziehungsmarketing
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Instandhaltung
5
Konsumentenverhalten
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Maintenance policy
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Relationship marketing
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Customer satisfaction
4
Kundenzufriedenheit
4
Artificial intelligence
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B-to-B-Marketing
3
Business services
3
Business-to-business marketing
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Hospital
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Innovation management
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Innovationsmanagement
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Krankenhaus
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Künstliche Intelligenz
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Lieferantenmanagement
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Supplier relationship management
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Unternehmensdienstleistung
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Agency
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Anthropomorphism
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Business-to-business services
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Computerized method
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Computerunterstützung
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Customer expectations
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Paluch, Stefanie
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Böhm, Robert
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Jörling, Moritz
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Becker, Marc
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Blut, Markus
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Holz, Heiko F.
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Kabadayi, Sertan
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Tuzovic, Sven
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Consumption, Production, and Entrepreneurship in the Time of Coronavirus : A Business Perspective of the Pandemic
1
Journal of service management
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Journal of service research
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Psychology & marketing
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Schmalenbach business review : sbr
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ECONIS (ZBW)
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1
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
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2
Service robots : drivers of perceived responsibility for service outcomes
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Journal of service research
22
(
2019
)
4
,
pp. 404-420
Persistent link: https://www.econbiz.de/10012127951
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3
Mechanisms and consequences of anthropomorphizing autonomous products : the role of schema congruity and prior experience
Jörling, Moritz
;
Böhm, Robert
;
Paluch, Stefanie
- In:
Schmalenbach business review : sbr
72
(
2020
)
4
,
pp. 485-510
Persistent link: https://www.econbiz.de/10012429749
Saved in:
4
"Keep the space" : influence of perceived space on wellbeing in restaurants during Coronavirus
Tuzovic, Sven
;
Kabadayi, Sertan
;
Paluch, Stefanie
- In:
Consumption, Production, and Entrepreneurship in the …
,
(pp. 57-76)
.
2022
Persistent link: https://www.econbiz.de/10013274075
Saved in:
5
Eliminating customer experience pain points in complex customer journeys through smart service solutions
Holz, Heiko F.
;
Becker, Marc
;
Blut, Markus
;
Paluch, Stefanie
- In:
Psychology & marketing
41
(
2024
)
3
,
pp. 592-609
Persistent link: https://www.econbiz.de/10014467620
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