Krishen, Anjala S.; Bui, My˜; Peter, Paula C. - In: International Journal of Retail & Distribution Management 38 (2010) 3, pp. 173-189
Purpose – The purpose of this paper is to gain insight regarding the impact of consumer regret on shopping in mall kiosks and its relationship with consumer variety‐seeking tendencies. Design/methodology/approach – Two experimental studies are carried out with students and consumers....