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Engaging with intelligent voice assistants for wellbeing and brand attachment

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Build trust, they will come : the case of casino high rollers!

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Symmetrical and asymmetrical approaches to brand loyalty : the case of intelligent voice assistants

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Addressing service profit chain with artificial and emotional intelligence

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Problem gamblers' harsh gaze on casino services

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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers

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The development of service quality dimensions for internet service providers : retaining customers of different usage patterns

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Revisiting problem gamblers' harsh gaze on casino services : applying complexity theory to identify exceptional customers

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Customer empowerment to co-create service designs and delivery : scale development and validation

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