//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer behaviour"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service quality and customers'...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
Indien
124,866
India
104,800
Bank
66,941
Relationship marketing
31,396
Beziehungsmarketing
30,736
Service quality
24,141
Dienstleistungsqualität
23,393
Konsumentenverhalten
19,522
Theorie
18,270
Regression analysis
17,984
Theory
17,984
Regressionsanalyse
17,975
Customer satisfaction
17,033
Kundenzufriedenheit
15,437
Deutschland
10,518
USA
9,155
United States
8,224
China
8,076
Schätzung
7,734
Germany
7,653
Estimation
7,577
Kreditgeschäft
7,290
Welt
7,140
Bank lending
7,092
World
7,070
Wirtschaftswachstum
6,847
Economic growth
6,498
Bankenregulierung
6,246
Bank regulation
6,228
Schätztheorie
5,722
Unternehmenserfolg
5,718
Firm performance
5,685
Estimation theory
5,662
Finanzsektor
5,497
Financial sector
5,451
Bankrisiko
5,031
Bank risk
5,003
Finanzkrise
4,609
Financial crisis
4,531
more ...
less ...
Online availability
All
Undetermined
9,974
Free
3,721
CC license
532
Type of publication
All
Article
16,269
Book / Working Paper
3,522
Journal
7
Type of publication (narrower categories)
All
Article in journal
15,008
Aufsatz in Zeitschrift
15,008
Aufsatz im Buch
800
Book section
800
Graue Literatur
500
Non-commercial literature
500
Arbeitspapier
386
Working Paper
386
Hochschulschrift
361
Thesis
263
research-article
251
Conference paper
139
Konferenzbeitrag
139
Collection of articles of several authors
108
Sammelwerk
108
Aufsatzsammlung
81
Case study
31
Fallstudie
31
Bibliografie enthalten
30
Bibliography included
30
Collection of articles written by one author
27
Konferenzschrift
27
Sammlung
27
conceptual-paper
20
Lehrbuch
17
Handbook
15
Handbuch
15
Textbook
14
Reprint
12
Conference proceedings
11
Ratgeber
11
review-article
10
Glossar enthalten
8
Glossary included
8
Guidebook
8
Festschrift
5
non-article
4
review
4
Amtsdruckschrift
3
Government document
3
more ...
less ...
Language
All
English
19,182
German
602
French
5
Undetermined
4
Polish
3
Czech
1
Danish
1
Finnish
1
Italian
1
Lithuanian
1
Dutch
1
Spanish
1
Swedish
1
more ...
less ...
Author
All
Han, Heesup
92
Khare, Arpita
68
Mattila, Anna S.
63
Loureiro, Sandra Maria Correia
42
Hollebeek, Linda D.
41
Verhoef, Peter C.
36
Usman, Osly
33
Ahn, Jiseon
30
Kumar, V.
30
Prentice, Catherine
30
Rather, Raouf Ahmad
29
Wong, IpKin Anthony
29
Huber, Frank
27
Sharma, Piyush
27
Bang, Nguyen
26
Dwivedi, Yogesh K.
25
Gil Saura, Irene
25
Hyun, Sunghyup Sean
25
Klaus, Philipp
25
Paul, Justin
25
Chawla, Deepak
24
Bilgihan, Anil
23
Law, Rob
23
Aksoy, Lerzan
22
Balaji, M. S.
22
Grewal, Dhruv
22
Khan, Imran
22
Prashar, Sanjeev
22
Qu, Hailin
22
Russell-Bennett, Rebekah
22
Gustafsson, Anders
21
Hwang, Jinsoo
21
Jain, Varsha
21
Mittal, Vikas
21
Prayag, Girish
21
Rahman, Zillur
21
Roy, Sanjit
21
Sreejesh, S.
21
Jang, Soocheong (Shawn)
20
Japutra, Arnold
20
more ...
less ...
Institution
All
National Bureau of Economic Research
17
Springer Fachmedien Wiesbaden
10
American Marketing Association
8
IGI Global
6
European Commission / Directorate-General for Taxation and Customs Union
4
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
4
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
Friedrich-Schiller-Universität Jena
2
Great Britain / Customs Establishment
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Springer-Verlag GmbH
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AMA Summer Academic Conference <2021, Online>
1
AMA Summer Academic Conference <2023, San Francisco, Calif.>
1
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
AMA Winter Academic Conference <2020, San Diego, Calif.>
1
AMA Winter Academic Conference <2024, Online>
1
AMA Winter Academic Conference <2024, Saint Pete Beach, Fla.>
1
All India Sociological Conference <45., 2019, Trivandrum>
1
American Economic Association
1
Associated Chambers of Commerce and Industry of India
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bain & Company <Boston, Mass.>
1
Berlingske Annoncecenter
1
Bertelsmann Stiftung
1
Books on Demand GmbH <Norderstedt>
1
China / Hai guan zong shui wu si shu
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Consumer Unity & Trust Society
1
Cotton Council International
1
Customs Co-operation Council
1
Deutsche Bundespost Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dr. Hans-Joachim Köster <Firma>
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
803
Journal of business research : JBR
576
International journal of hospitality management
413
The journal of services marketing
247
International journal of contemporary hospitality management
192
Journal of hospitality marketing & management
163
Asia Pacific journal of marketing and logistics
158
Psychology & marketing
155
Journal of travel and tourism marketing
153
The journal of product & brand management
141
Tourism management : research, policies, practice
136
The service industries journal
135
Cogent business & management
134
Journal of the Academy of Marketing Science
121
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
118
Marketing intelligence & planning
113
Services marketing quarterly
107
The journal of brand management : an international journal
105
Journal of retailing
104
Journal of strategic marketing
102
The international review of retail, distribution and consumer research
102
Journal of service management
101
Industrial marketing management : the international journal for industrial and high-tech firms
100
International journal of consumer studies
96
International journal of retail & distribution management
96
European journal of marketing : EJM
93
International journal of electronic marketing and retailing : IJEMR
92
Journal of service research : JSR
89
Journal of marketing
87
The international journal of bank marketing : IJBM
86
International journal of retail and distribution management
85
International journal of Indian culture and business management
84
Service business
84
Journal of internet commerce
83
Journal of Islamic marketing
78
International journal of internet marketing and advertising : IJIMA
77
Global business review
76
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
75
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
70
more ...
less ...
Source
All
ECONIS (ZBW)
19,496
Other ZBW resources
296
BASE
3
RePEc
3
Showing
1
-
10
of
19,798
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The long-term impact of service failure and recovery
Norvell, Tim
;
Kumar, Piyush
;
Dass, Mayukh
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 376-389
Persistent link: https://www.econbiz.de/10011943078
Saved in:
2
Customer satisfaction index as a performance evaluation metric : a study on Indian e-banking industry
Rajendran, Ragu Prasadh
;
Suresh, Jayshree
- In:
International journal of business
22
(
2017
)
3
,
pp. 251-274
Persistent link: https://www.econbiz.de/10011747417
Saved in:
3
Exploring relationship among customer dissatisfaction, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
4
Planning and implementing effective service guarantee programs
Berman, Barry
;
Mathur, Anil
- In:
Business horizons
57
(
2014
)
1
,
pp. 107-116
Persistent link: https://www.econbiz.de/10010243454
Saved in:
5
The effects of customer dissatisfaction on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
6
Customer dissatisfaction responses to restaurant service failures : insights into noncomplainers from a relational perspective
Ro, Heejung
- In:
Journal of hospitality marketing & management
24
(
2015
)
3/4
,
pp. 435-456
Persistent link: https://www.econbiz.de/10011292830
Saved in:
7
Silent voices : nonbehavioral reactions to service failures
Ro, Heejung
;
Mattila, Anna S.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 95-111
Persistent link: https://www.econbiz.de/10011290006
Saved in:
8
How does culture impact customer evaluation in online complaining? : evidence from Germany and
India
Sengupta, Sanchayan
- In:
Journal of global information management : an official …
28
(
2020
)
2
,
pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Saved in:
9
Focusing on complaints handling for customer satisfaction and loyalty : the case of Indonesian public banking
Salim, Agus
;
Setiawan, Margono
;
Rofiaty, R.
;
Rohman, Fatchur
- In:
European research studies
21
(
2018
)
3
,
pp. 404-416
Persistent link: https://www.econbiz.de/10012220318
Saved in:
10
Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin
-
1998
Persistent link: https://www.econbiz.de/10000646036
Saved in:
1
2
3
4
5
6
7
8
9
10
11
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->